Associate - Customer Service (Arabic Speaking)
2 weeks ago
Shipa Delivery is an online platform that makes it easier for businesses and consumers to send and receive parcels within the GCC.
Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards.
We make collection of packages within one hour a reality, along with a choice of on-demand, same-day, next-day, and cross-border delivery services.
Shipa Delivery's technology stack provides real-time parcel tracking via GPS; and for businesses, an integrated solution to streamline last-mile logistics and automate delivery management.
Role Summary:
Responsibilities include but not limited to:
- Offer exceptional customer support by addressing customer inquiries, resolving issues, and ensuring a positive customer experience.
- Liaise with internal colleagues and external Customers and cross functional teams in order to resolve problems and ensure an effective resolution.
- Direct the customer's inquiries, requests, & support issues promptly to the respective units for necessary action and follow ups.
- Communicate client's issues with the operations team and devise ways to improve the client's experience.
- Ensure all Customer interactions adhere to our internal quality standards
Requirements:
***
Your Qualifications
- Bachelor's degree preferably in retail, logistics and supply chain management
- Minimum 1 years of Customer service experience is preferred. Experience in or exposure in retail industry preferred.
Your Proficiencies
- Excellent communication and interpersonal skills
- Customeroriented mindset with a focus on providing exceptional service
- Ability to multitask and prioritize tasks effectively
- Proficiency in using customer service software and tools
- Attention to detail and accuracy
- Ability to remain calm and professional in challenging situations
- Fluency in English and Arabic (additional languages are a plus)
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