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Services Specialist

3 months ago

Dubai, Dubai, United Arab Emirates NES FIRCROFT Full time
  • Ensure production processes run reliably and efficiently.
  • Planning and organizing production schedule.
  • Promote and Drive an EHS & Quality based Services Culture
  • Assessing project and resource requirements.
  • Organizing and plan for repair and routine maintenance for the customer equipment's.
  • Receive equipment's and verify goods after jobs
  • Follow-up on required service level for the received equipment and share it with the external customer.
  • Review& Share Repair cost quotes with the external customer and secure approval for the required repair.
  • Plan and schedule Shop production to meet with the customer KPI's
  • Liaise between customer and shop for the required parts and ensure parts are secured for production.
  • Liaise between customer and Inventory team for parts shortage arrangements.
  • Coordinate between customer and shop to ensure continuous service delivery.
  • Share production schedule update with the customer on daily and weekly basis.
  • Manage and entertain customer requirements to ensure 100% customer satisfaction