Care Navigator

2 weeks ago


Dubai, Dubai, United Arab Emirates Somerset NHS Foundation Trust Full time

Job Description Job Responsibilities

Please see the attached Job Description and Person Specification for full details on what this role entails,

Person Specification Experience Essential

  • Experience of working in a busy, customer service focussed environment; dealing with customers face to face; responding to complex queries of a sensitive nature, often non-routine
  • Experience of care navigator duties
  • Experience of handling complex, sensitive information, maintaining confidentiality
  • Experience of task related problem solving

Desirable

  • Experience of working previously in a care navigation type role, ideally within a medical practice

Qualifications Essential

  • Educated to NVQ level 3 or equivalent, or having equivalent experience in a relevant area

Personal Qualities Essential

  • Good team working skills.
  • Good organisational skills.
  • Flexible approach to work/working hours
  • Good interpersonal skills (e.g. customer care skills)

Desirable

  • Ability to embrace change and learn new methods of working

Coordination Skills Essential

  • Effective time management
  • Ability to work as a team member and autonomously
  • Ensure daily responsibilities/targets are met

Communication Skills Essential

  • Proficient in reading and writing in English
  • Be able to interpret and follow written instructions
  • Ability to communicate proficiently in English
  • Ability to communicate effectively within a multi-disciplinary team/with all levels of staff, via telephone, e-mail, face to face and team meetings

Skills Essential

  • Standard key board skills
  • To safely and effectively carry out manual handling and moving tasks in line with the responsibilities of the role
  • Basic computer skills
  • Basic Numeracy skills, i.e. addition and subtraction


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