Flight Care Executive

1 week ago


Dubai, Dubai, United Arab Emirates Jet Luxe Full time

Are you an experienced customer service professional within the aviation industry looking to make the next big step in your careerThen come and join our growing teamJet Luxe is a luxury travel brand responsible for revolutionizing executive travel.

Launched in 2020 the company has quickly established itself as a leader in the private aviation sector. Jet Luxe is recognised around the globe for delivering flexible bestinclass Luxury Travel Management solutions to customers worldwide.
Jet Luxe provides exceptional Aircraft Management tailored made Flight Care Services to thousands of customers every year.

The company caters to an elite clientele including aircraft owners VIP operators of business jets for corporate commercial and personal air travel.

From the palace to the aircraft to the destination anything private jet travel requires anywhere in the world we can provide.

See the world in Your Own Way.

Private aviation experience :
FA CX Ops charter sales experience. Started as FAs and promoted to In Flight services Manager/ FAs Manager.
Time management

toleration to frustration stress management thinking outside of the box attention to detail prioritizing customer service oriented knowing how to deal with difficult situations.

Work in an environment where they have to liaise with different departments and teams simultaneously.

Having experienced working in an office not only flying dutiesLuxury industry experience/exposureManage effective polite and prompt communication with highend clients.

Understand and navigate aviation operational requirements and constraints.
Work closely with the Sales team to ensure client needs are met and service delivery is aligned.
Oversee catering arrangements ensuring quality and timelinessOrganize commercial tickets and hotel reservations for staff and crew.
Maintain detailed oversight of clients
flight details and account informationBuilding &

Maintaining Client Relationships:
As a Flight Care Executive you will be the first point of contact for our clients. As such you will carry the responsibility and honor of representing Jet Luxe to our clientele.

You will be expected to create and maintain a strong rapport with clients by understanding their needs preferences and expectations.

Through consistent and proactive engagement whilst ensuring clients feel valued and wellcaredfor you will build trust and loyalty.

Customer Communications:
Handling all client interactions with professionalism clarity and empathy. This includes responding to inquiries resolving issues and providing information promptly. Clear and courteous communication helps ensure client satisfaction and enhances their overall experience.

Understanding Operational Requirements:

Thorough knowledge and experience of the logistics and constraints of aviation operations including the understanding of flight schedules regulatory requirements aircraft capabilities safety protocols and ground operations.

A solid understanding of these elements ensures the ability to anticipate and address potential issues efficiently.

Building ordering and executing catering orders:

Coordinating with clients to understand their catering preferences and dietary restrictions placing accurate orders with catering providers and ensuring timely delivery.

Attention to detail is crucial to meet the high standards expected in private aviation. In conjunction with the Flight Ambassadors build an unforgettable experience on board for every client on every flight.

Coordinating Travel Requirements for Staff & Crew:
Organizing all travel logistics for staff and crew including booking commercial flights and hotel accommodations. Flexibility and an ability to multitask are key to handle any lastminute changes or issues.

Liaising with multiple internal departments:
Effective collaboration with various departments such as Sales Finance and Marketing. The role requires clear communication to coordinate efforts share information and resolve any interdepartmental issues.

Working seamlessly with different teams ensures a cohesive approach to service delivery and helps maintain the high standards of the company.

RequirementsMinimum three years experience in a client service roleFluent in English with excellent communication skillsProficiency in other languages is highly desirable especially Spanish and FrenchAttention to detail to ensure precision on all tasksAbility to work under pressure & multitaskAmenable to constant changes and/or lastminute changesExceptional Client Services SkillsAbility to analyze and solve problems in a fastpaced environmentStrong organizational and communication skillsStrong understanding of aviation operations and constraintsStrong interpersonal skills to interact with clients team members and stakeholdersProactive & Flexible attitudePassionate & EnthusiasticAbility to work both independently and within a teamExperience in Private Aviation is advantageousAbility to work shift schedulesMust be in Dubai UAE or willing to relocate#J-18808-Ljbffr
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