Cluster Asst Learning and Development Manager

2 weeks ago


Ajman, Ajman, United Arab Emirates Accor- North & Central America Full time
  • Cluster Asst Learning and Development Manager
Cluster Asst Learning and Development Manager

The job posting is outdated and position may be filled

  • Consistently offer professional, friendly and engaging service
  • Facilitate all Company training programs and ensure standards are followed
  • Provide on-going coaching and guidance for departmental Trainers or department Leaders to ensure consistency of quality training
  • Ensure all training material is up to date
  • Coordinate all training seminars
  • Act as an internal performance consultant, involved in facilitating departmental meetings, focus groups and team-building activities as required
  • Partner with external organizations who provide support for the hotel's learning strategy
  • Ensure all team member training, documentation and testing is completed in the required time frame
  • Create and develop training materials and programs to meet the needs of the hotel
  • Follow outlet policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned

Qualifications

  • Previous leadership experience in a related field required
  • Previous Hotel experience preferred
  • Excellent interpersonal, communication and organizational skills
  • Highly responsible & reliable
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
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