Cluster Asst Learning and Development Manager
2 weeks ago
- Consistently offer professional, friendly and engaging service
- Facilitate all Company training programs and ensure standards are followed
- Provide on-going coaching and guidance for departmental Trainers or department Leaders to ensure consistency of quality training
- Ensure all training material is up to date
- Coordinate all training seminars
- Act as an internal performance consultant, involved in facilitating departmental meetings, focus groups and team-building activities as required
- Partner with external organizations who provide support for the hotel's learning strategy
- Ensure all team member training, documentation and testing is completed in the required time frame
- Create and develop training materials and programs to meet the needs of the hotel
- Follow outlet policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
Qualifications
- Previous leadership experience in a related field required
- Previous Hotel experience preferred
- Excellent interpersonal, communication and organizational skills
- Highly responsible & reliable
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
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Cluster Asst Learning and Development Manager
2 weeks ago
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