Customer Relations Officer

2 weeks ago


Dubai Healthcare City, Dubai, United Arab Emirates Carbone Clinic Full time

JOB DESCRIPTION:

  • Administering templated customer contracts.
  • Providing information about products or services.
  • Addressing and resolving customer complaints or concerns.
  • Developing and nurturing longterm relationships with key customers.
  • Identifying opportunities to enhance customer loyalty.
  • Investigating and resolving customer issues or disputes. Collaborating with other departments to find solutions.
  • Collecting and analyzing customer feedback. Reporting feedback to the relevant departments for continuous improvement.
  • Educating customers on services available at the clinic.
  • Maintaining accurate and uptodate customer records. Documenting interactions and transactions.
  • Identifying opportunities to promote additional services. Staying informed about services available at the clinic.
  • Measuring and tracking customer satisfaction metrics. Implementing strategies to improve overall customer experience.
  • Implementing strategies to retain existing customers. Identifying and addressing factors that contribute to customer churn.
  • Collaborating with the sales and marketing teams to align messaging. Providing insights from customer interactions to improve marketing strategies.
  • Managing and resolving escalated customer issues. Collaborating with higherlevel management if necessary.
  • Creating reports on customer satisfaction and feedback. Presenting findings and recommendations to management.

SKILLS AND EXPERIENCE REQUIRED:

  • Good analytical skills and attention to details
  • Good communication in English
  • Organized, and selfstarter
  • Team player
  • At least 2 years' experience as CRO

EDUCATION:

Job Type:

  • Fulltime

Experience:

  • 2 years customer relations (preferred)

Job Types:
Full-time, Permanent

Salary:
Up to AED3,500.00 per month

Ability to Commute:

  • Dubai Healthcare City (required)

Ability to Relocate:

  • Dubai Healthcare City: Relocate before starting work (required)


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