Customer Relation Executive

2 weeks ago


Dubai, Dubai, United Arab Emirates Blue Iris Software Trading LLC Full time
We're Hiring
Customer Retention

JD's:

  • Proactively reach out to existing customers to understand their needs, challenges, and satisfaction levels.
  • Build rapport and maintain ongoing communication to strengthen relationships.
  • Develop and implement retention strategies and initiatives to reduce churn and increase customer loyalty.
  • Identify atrisk customers and take proactive steps to address their concerns and prevent churn.
  • Monitor upcoming renewals and proactively engage customers to secure renewals in a timely manner.
  • Negotiate contract terms and pricing as needed to retain customers

Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or related field.
  • 2+ years of experience in customer retention, account management, or related roles.
  • Proven track record of successfully retaining and growing customer accounts.
  • Excellent communication and interpersonal skills.
  • Strong problemsolving and negotiation abilities.
  • Ability to work independently and as part of a team.
  • Proficiency in CRM software and Microsoft Office Suite.

Skills:

  • Customer relationship management
  • Excellent communication and negotiation
  • Data analysis and interpretation
  • Problemsolving and decisionmaking
  • Relationship building and rapport
  • Time management and organization

Preferred

  • Visit Visa
  • Cancelled Visa

Compensation

  • Return Ticket & Leave Salary
  • Insurance
  • Duty Meal and Fringe Benefits

Pay:
AED2, AED3,000.00 per month

Education:

  • Bachelor's (required)

Experience:

Customer Retention: 1 year (required)

Language:

  • English, Hindi (required)

Location:

  • Dubai (required)


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