Guest Experience Officer

1 week ago


Dubai, Dubai, United Arab Emirates SmartStay Full time

Reinventing Short-Term Renting
We are SmartStay, a hospitality scale-up in Dubai setting new benchmarks in the short-term rental management sector. We're not merely another holiday home company but a lifestyle brand dedicated to delivering unparalleled guest experiences. We aim to redefine the conventional hospitality landscape through technological innovation and superior service.

The Role:
Guest Experience Officer


Are you a proactive, self-starting professional with a proven track record in hospitality and short-term rental management? Are you keen to be a pivotal figure in a rapidly growing scale-up? SmartStay is looking for an Guest Experience Officer who will be fully responsible for our Guest Experience Journey, ensuring every detail contributes to our world-class service.


Responsibilities:

  • Personally welcome guests upon arrival, provide a warm and hospitable greeting, and conduct property walkthroughs.
  • Serve as our esteemed guests' principal point of contact, ensuring their comfort, satisfaction, and safety throughout their stay.
  • Address any potential issues, coordinating with our service providers as necessary.
  • Being ready to respond to operational needs during peak times or emergencies outside regular working hours, ensuring a seamless guest experience.
  • Ensure smooth checkins by coordinating registration of all guests through the Building Management and DTCM portal.

Qualifications:

  • Exceptional communication skills in English; proficiency in Arabic is a big bonus.
  • Must be an independent worker with a flexible mindset, as the business operates on a 24/7 basis.
  • A bachelor's degree in Hospitality Management or related studies.
  • Strong attention to detail, time management, and organisational skills.
  • Experience in Short-Term Rentals, preferably in Dubai.
  • Experience with Property Management Systems like Hostaway is a plus.

What We Offer:

  • A competitive salary, with bonuses tied to guest satisfaction and company growth.
  • Opportunity to work with international highend guests and manage some of Dubai's most iconic properties.
  • A dynamic work atmosphere with mínimal hierarchy, offering room for innovation.
  • A role that is based on responsibility rather than fixed working hours.
  • A closeknit team focused on achieving collective growth and excellence.
  • Growing opportunities to further leadership roles and career advancement.

Job Type:
Full-time

Location:
Dubai

We look forward to elevating SmartStay's service quality with you as part of our team

Pay:
AED5, AED10,000.00 per month

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (required)

License/Certification:

  • Driving License (required)


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