Retention Specialist

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Tanfeeth Full time

Job Title: Customer Service Representative at XYZ Bank

  • Responsible for welcoming customers at branches applying for Liability Letters and ensuring customer retention.
  • Tasked with retaining and reducing attrition of Personal Finance customers by engaging in negotiations and providing necessary information.
  • Assigned work may include managing products or accounts with a focus on documentation and regular reporting.
  • Placement will be in one of the branches of XYZ Bank.

Required Skillset:

  • Minimum of 3 years of experience in Banking Sales and Customer Service.
  • Familiarity with core banking systems and product knowledge.
  • Prior experience in Personal Finance is a plus.
  • Must be fluent in both English and Arabic.
  • Bachelor's degree in any field.


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