Retail operations and standards manager

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Precision Hire Solution Full time

Job Overview:

To support the attractions operating group in delivery of annual financial targets. Be responsible for group wide retail operational standards and SOPS. To support our games and photography partners on driving performance and innovations. Support the attraction teams by attending monthly operational meetings. Act as the first point of contact to the onsite operating group. Work alongside key internal/external stakeholders to implement new products across the estate. Act as the point of contact for new retail initiatives ensuring projects are delivered on time and to the expected standards. Work closely with your line manager to deliver the games and photography strategic roadmaps. To work closely with our marketing teams and IPs to maximize onsite event activations. To support the business with any reasonable requests such as customer service/sales training and best practice documents.

Years of Experience:

34 years working in a theme park/leisure environment. Minimum of 2 years working within a partnership/relationship management role. An understanding of managing projects from concept stage to execution. Experience in compiling and delivering training packages to internal/external stakeholders.

Skills:
  1. Strong Partnership/relationship management skills.
  2. Good understanding of business and financial concepts and demonstrated ability to lead the team to drive results.
  3. Established time management prioritization and organizational skills.
  4. Demonstrates strong customer service skills.
  5. Excellent communication skills (i.e. verbal nonverbal visual) with the ability to communicate effectively in public to both small and large groups.
  6. Ability to work effectively in a team environment.
  7. Ability to communicate clearly and effectively with a positive attitude.
  8. Initiative-taking self-starter with good initiative.
  9. Proficiency with Word, Excel, PowerPoint, Adobe Creative Suite (Photoshop, Illustrator).
  10. Managing of GANT plans.
Desirable:

Proficiency in other languages a plus. Basic understanding of photography.

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