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Call Center Agent

4 months ago

Dubai, Dubai, United Arab Emirates IBT: Empowering Your Business with Technology Full time
Need to be bilingual - English & Arabic speaker.
-
Minimum one (1) year call center experience is a MUST:

  • Should have a strong communication skills
  • Answering calls from customers professionally and responding to customer inquiries and complaints.
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Handling and resolving customer complaints on offered services.
  • Place new orders as & when needed.
  • Follow call script & etiquette.
  • Providing information on the services offered.
  • Escalating inquiries to respective departments or supervisor as & when needed.
  • Taking part in training and other learning opportunities to expand knowledge.
  • Adhering to all company policies and procedures.
  • Available to start immediately.
  • Willing to work in shifts
  • Night Shifts.

Job Types:
Full-time, Permanent

Salary:
AED3,000.00 per month

Application Question(s):

  • If selected, Can you join immediately ?

Experience:

Call Center: 1 year (required)

Language:

  • Arabic (required)
  • Fluent English (required)