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Call Center Agent(English)
2 weeks ago
Required skills and qualifications
- Nationality preferred:Philipines
- High school degree or equivalent
- Experience working in a call center or customersupport role
- Strong activelistening and verbalcommunication skills
- Proficiency in problemsolving
- Ability to multitask and manage time effectively
Objectives of this role
- Memorize scripts for products and services, and refer to them during calls
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Identify opportunities for driving sales and revenue of the company's existing product suite, and seize opportunities to upsell when appropriate
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
- Create and maintain record of daily problems and remedial actions taken, using callcenter database
- Leverage data and insights gathered by the call center to recommend and influence process improvements
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