Customer Solutions Engineer

1 week ago


Dubai, Dubai, United Arab Emirates Kone México Full time

Customer Solutions Engineer - Major Projects page is loaded

Customer Solutions Engineer - Major Projects Apply locations Dubai time type Full time posted on Posted 2 Days Ago job requisition id R

Certified as a Top Employer in UAE, Qatar, KSA, and Oman, KONE is committed to creating a better workplace through excellent people practices. We prioritize fostering a great work culture, inspiring high standards of quality and efficiency, and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

KONE Middle East, Turkey & Africa (KMTA) is embarking on an exciting growth phase, expanding its direct presence in seven regions. To support our growth plans, we are looking for a Customer Solutions Engineer (CSE) with strong technical skills and a customer-focused mindset to be based in our Dubai office.

A Customer Solutions Engineer (CSE) provides technical expertise to the sales team and Front Line CSE, understands customer needs, and transforms these needs into optimal KONE solutions. You will be part of the KONE early engagement team, ensuring that KONE offerings and specifications are included in the customer's building specifications.

Focusing on non-standard tendering cases, the CSE Engineer, Solution is accountable for the overall solution for the customer, including integrations, solutions, services, and products. You will define the specifications, costs, and lead times in cooperation with other Front Line parties, Supply Line, and Area and Global support functions.

Key Responsibilities:

Collaboration with Sales:

  • Find optimal technical solutions to meet customer needs for non-standard projects.
  • Ensure clarity on the solution's scope, including KONE and possible third-party offerings.
  • Select the correct product platform for the offering.
  • Propose solutions from all KONE business lines: new services, escalators, elevators, doors, etc.

Solution Planning – Costing:

  • Responsible for accurate APF solution costing.
  • Involve CSE Engineer, System to understand the cost of integrations.
  • Work with Supply Line, installation, and project management to understand materials.

Solution Planning – Specifications:

  • Coordinate specification creation.
  • Perform initial and revised non-standard energy calculations.
  • Conduct traffic analyses.
  • Ensure technical feasibility checking.

Solution Planning – Availability and Lead Times:

  • Coordinate solution lead times from Supply Line and local sourcing.

Solution Planning – Installability:

  • Ensure the proposed solution can be installed.
  • Include the cost and work effort impact of installation in the solution's costing, especially in non-standard installation cases.

Solution Planning – Maintainability:

  • Ensure the proposed solution meets the customer's product lifecycle needs.
  • Identify and resolve deviations from standard maintenance methods.

Solution Planning – Compliance:

  • Ensure the proposed solution meets local codes, regulations, and safety requirements.
  • Align with environmental regulations.
  • Comply with KONE engineering policy.

Key Tasks in the KONE Delivery Process:

  • Create full shop L/O drawings or Installation layouts.
  • Coordinate and analyze change requirements (variation orders and add-ons).
  • Provide solution-related information to Project Managers, Installation Supervisors, and Maintenance Supervisors.
  • Perform technical submittal documentation and handle SAP Milestone management accurately.
  • Identify Requests for Information (RFI) and coordinate with Sourcing for third-party supplier approvals and samples.
  • Participate in customer meetings for technical solution discussions.

Are You the One?

  • Minimum Bachelor's degree in Engineering or another relevant field, or several years of experience in elevator business field operations.
  • Minimum 5 years of relevant engineering experience in the elevator business field operations.
  • Good project management and communication skills.
  • Excellent skills in understanding and translating customer needs into KONE technical specifications.
  • Proficient in engineering tools, such as CAD and BIM.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on

Did you know KONE moves over one billion people every day? In 2023, we had annual net sales of EUR 11.0 billion. We employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

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