Administrator, Sports

1 week ago


Dubai, Dubai, United Arab Emirates Atlantis Dubai Full time
Job Summary
  • Handles all communication in and out of the Sports & Leisure Department to ensure a smooth running of the department and maximizing revenues.
  • Ensures professional and consistent services according to the Leading Quality Assurance (LQA) assessment the global market leader in quality assurance assessments and benchmarking analysis for the luxury hospitality industry.
  • Ensures bookings and communications are completely complying with all required standards as specified and mandated by the leading Quality Assurance assessment.
  • Delivers high standard of customer satisfaction through efficient booking procedures and supporting services to all guests.
  • Supports the Leisure team to drive revenue on a daily bases to ensure daily, month & yearly targets are met and exceeded.
Key Duties And Responsibilities
  • Performs secretarial responsibilities as an administrative assistant and coordinates activities of the department, in matters pertaining to appointments, mails and other general affairs.
  • Maintains all employee files and records in the respective department.
  • Ensures Time & Attendance records for payroll process.
  • Schedules appointments and maintains calendar for the HOD.
  • Takes minutes of major meetings as maybe required by the HOD.
  • Arranges business itineraries and co-ordinates HOD's travel requirements.
  • Sorts and furnishes incoming mails and documents for the HOD and attaches appropriate file to facilitate necessary action, determine routing, signature required and maintains follow up.
  • Receives incoming calls for the HOD and takes messages as appropriate.
  • Receives incoming calls related to Sports & leisure, coordinate bookings to maximizing revenues.
  • Monitors bookings for activities, make changes and updates accordingly to avoid complaints and maximizing revenues.
  • Prepares communication outlined by HOD in oral or written directions.
  • Handles the Micros, make sure all cheques are closed end of the shift.
  • All accounting documentation to be completed including cheques for the day, cash and reports dropped in accounts as required by Accounts.
  • Support outdoor & indoor activities as well as supporting the Spa.
  • Assist during big events and also support the kids club when required example.( Christmas, New year, Easter Brunch ) Coordinate and conduct daily communications briefings in the absence of the S&L manager.
  • Maintains filing or records management system and other office flow procedures.
  • Coordinates with Division Heads on meeting deadlines per HOD's directions.
  • Acts as administration consultant to staff on certain issues.
  • Handles and distributes all incoming correspondence related to respective department.
  • Maintains a comprehensive filing system for respective department.
  • Receives incoming telephone calls.
  • Arranges the appointments schedule for the HOD and reminds her/him accordingly.
  • Attends and takes minutes and notes from departmental meetings.
  • Brings urgent matters to the attention of HOD.
  • Maintains accurate annual leave schedules/records of respective department.
  • Sorts and compiles monthly attendance records for the division in timely manner.
  • Maintains a clean and orderly office environment.
  • Prepares outgoing correspondence for the HOD and, when necessary.
  • Prepares computer spreadsheet reports as required.
  • Assumes any other duties as required by the HOD or in her/his absence.
  • Sets a good example for other secretaries/ administration clerks/coordinators in the Hotel and provides guidance when necessary
  • Involves, encourages and supports in all the employee engagement activities in the hotel.
Skills, Experience & Educational Requirements
  • Hotel Management Diploma or Bachelor Degree or its equivalent
  • 2 years in similar position in a five star hotel
  • Computer literacy in Microsoft Office to include – Word / Excel / Power Point
  • Organized and disciplined, dedicated and loyal
  • Friendly, pleasant and easy to be around
  • Work effectively under pressure to meet deadlines
  • Expertise in written and spoken English
  • High level of telephone skills
  • Willing to take personal responsibility for own performance

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