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Description Role: Head of Card Center Operations Location: Abu Dhabi Role Purpose: The Head of Card Center is responsible for leading and managing all aspects of card operations within a financial institution. This includes developing strategies to enhance card services, overseeing daily operations, ensuring compliance with regulations, managing risks, and improving customer experience. The role also involves leading a team, monitoring financial performance and integrating technology to streamline processes. Key Accountabilities Strategic Leadership: Develop and implement strategies to enhance card services and align them with the organization’s goals. Operational Management: Oversee daily card operations including issuance, transaction processing, and customer service. Compliance and Risk Management: Ensure all card operations comply with regulatory requirements and manage associated risks. Team Leadership: Lead, mentor and develop a team of professionals to achieve high performance. Customer Experience: Improve the customer experience by enhancing card services and resolving issues efficiently. Financial Performance: Monitor and improve the financial performance of the card center focusing on cost management and revenue generation. Technology Integration: Implement and manage technology solutions to streamline operations and improve efficiency. Fraud Prevention: Develop and enforce measures to prevent fraud and ensure the security of card transactions. Vendor Management: Manage relationships with card service providers and vendors to ensure quality and cost-effectiveness. Reporting and Analysis: Prepare and present reports on card center performance identifying areas for improvement. Specialist Skills / Technical Knowledge Required for this role: Education: A bachelor’s degree in finance, business administration or a related field is usually required. An MBA or other advanced degree can be advantageous. Experience: Extensive experience in card operations, banking or financial services is essential. This often includes several years in a managerial or leadership role. Knowledge: In-depth understanding of card services, transaction processing, fraud prevention and regulatory compliance. Skills: Leadership: Strong leadership and team management skills. Analytical: Excellent analytical and problem‑solving abilities. Communication: Effective communication and interpersonal skills. Technical: Proficiency in relevant technology and software used in card operations. Certifications: Professional certifications in finance or card operations can be beneficial. Regulatory Knowledge: Familiarity with local and international regulations related to card services. Required Experience: Director #J-18808-Ljbffr
