Head of Card Center Operations

3 days ago

Abu Dhabi, United Arab Emirates مصرف أبوظبي الإسلامي Full time

Role **:Head of Card Center Operations**
Location : Abu Dhabi

**Role Purpose**:
The Head of Card Center is responsible for leading and managing all aspects of card operations within a financial institution. This includes developing strategies to enhance card services, overseeing daily operations, ensuring compliance with regulations, managing risks, and improving customer experience. The role also involves leading a team, monitoring financial performance, and integrating technology to streamline processes.

**Key Accountabilities of the role**
- Strategic Leadership: Develop and implement strategies to enhance card services and align them with the organization’s goals.
- Operational Management: Oversee daily card operations, including issuance, transaction processing, and customer service.
- Compliance and Risk Management: Ensure all card operations comply with regulatory requirements and manage associated risks.
- Team Leadership: Lead, mentor, and develop a team of professionals to achieve high performance.
- Customer Experience: Improve the customer experience by enhancing card services and resolving issues efficiently.
- Financial Performance: Monitor and improve the financial performance of the card center, focusing on cost management and revenue generation.
- Technology Integration: Implement and manage technology solutions to streamline operations and improve efficiency.
- Fraud Prevention: Develop and enforce measures to prevent fraud and ensure the security of card transactions.
- Vendor Management: Manage relationships with card service providers and vendors to ensure quality and cost-effectiveness.
- Reporting and Analysis: Prepare and present reports on card center performance, identifying areas for improvement.

**Specialist Skills / Technical Knowledge Required for this role**:

- Education: A bachelor’s degree in finance, business administration, or a related field is usually required. An MBA or other advanced degree can be advantageous.
- Experience: Extensive experience in card operations, banking, or financial services is essential. This often includes several years in a managerial or leadership role.
- Knowledge: In-depth understanding of card services, transaction processing, fraud prevention, and regulatory compliance.
- Skills:

- Leadership: Strong leadership and team management skills.
- Analytical: Excellent analytical and problem-solving abilities.
- Communication: Effective communication and interpersonal skills.
- Technical: Proficiency in relevant technology and software used in card operations.
- Certifications: Professional certifications in finance or card operations can be beneficial.
- Regulatory Knowledge: Familiarity with local and international regulations related to card services

  • Head of Card Center Operations

    7 hours ago

    abu dhabi, United Arab Emirates ADIB Group Full time

    Description Role: Head of Card Center Operations Location: Abu Dhabi Role Purpose: The Head of Card Center is responsible for leading and managing all aspects of card operations within a financial institution. This includes developing strategies to enhance card services, overseeing daily operations, ensuring compliance with regulations, managing risks, and...

  • Head of Card Center Operations

    3 weeks ago

    Abu Dhabi, United Arab Emirates ADIB Group Full time

    Description Role: Head of Card Center Operations Location: Abu Dhabi Role Purpose: The Head of Card Center is responsible for leading and managing all aspects of card operations within a financial institution. This includes developing strategies to enhance card services, overseeing daily operations, ensuring compliance with regulations, managing risks, and...

  • Head of Card Center Operations

    4 days ago

    Abu Dhabi, United Arab Emirates ADIB Group Full time

    Description Role: Head of Card Center Operations Location: Abu Dhabi Role Purpose: The Head of Card Center is responsible for leading and managing all aspects of card operations within a financial institution. This includes developing strategies to enhance card services, overseeing daily operations, ensuring compliance with regulations, managing risks, and...

  • Head of Card Center Operations

    7 hours ago

    abu dhabi, United Arab Emirates ADIB Group Full time

    Description Role: Head of Card Center Operations Location: Abu Dhabi Role Purpose: The Head of Card Center is responsible for leading and managing all aspects of card operations within a financial institution. This includes developing strategies to enhance card services, overseeing daily operations, ensuring compliance with regulations, managing risks, and...

  • Head of Card Center Operations

    7 hours ago

    abu dhabi, United Arab Emirates Abu Dhabi Islamic Bank PJSC Full time

    Role : Head of Card Center Operations Location : Abu Dhabi Role Purpose: The Head of Card Center is responsible for leading and managing all aspects of card operations within a financial institution. This includes developing strategies to enhance card services, overseeing daily operations, ensuring compliance with regulations, managing risks, and improving...

  • Head of Card Center Operations

    3 weeks ago

    Abu Dhabi, United Arab Emirates Abu Dhabi Islamic Bank PJSC Full time

    Role : Head of Card Center Operations Location : Abu Dhabi Role Purpose: The Head of Card Center is responsible for leading and managing all aspects of card operations within a financial institution. This includes developing strategies to enhance card services, overseeing daily operations, ensuring compliance with regulations, managing risks, and improving...

  • Head of Card Center Operations

    8 hours ago

    abu dhabi, United Arab Emirates Abu Dhabi Islamic Bank PJSC Full time

    Role : Head of Card Center Operations Location : Abu Dhabi Role Purpose: The Head of Card Center is responsible for leading and managing all aspects of card operations within a financial institution. This includes developing strategies to enhance card services, overseeing daily operations, ensuring compliance with regulations, managing risks, and improving...

  • Card Center Operations Leader

    4 days ago

    Abu Dhabi, United Arab Emirates ADIB Group Full time

    A leading financial institution in Abu Dhabi is seeking a Head of Card Center Operations to oversee all aspects of card services. The candidate will be responsible for developing strategies, managing compliance, and leading a team to ensure operational excellence and improve customer experiences. The ideal candidate should possess extensive experience in...

  • Card Center Operations Leader

    8 hours ago

    abu dhabi, United Arab Emirates ADIB Group Full time

    A leading financial institution in Abu Dhabi is seeking a Head of Card Center Operations to oversee all aspects of card services. The candidate will be responsible for developing strategies, managing compliance, and leading a team to ensure operational excellence and improve customer experiences. The ideal candidate should possess extensive experience in...

  • Head of Operations

    7 days ago

    Abu Dhabi, United Arab Emirates Bright Search Full time

    Hiring a Head of Operation - Call Center for one of our reputed clients in Abu Dhabi. Job Title : Head of Operations (call center) Job Location **:#Abudhabi** Experience required : 12+ years of relevant work experience. Education : Bachelor's degree Excellent compensation offered. **Job Type**: Permanent **Experience**: - Head of Operations - Call...