Tier 1-2 IT Support Analyst

5 months ago


Dubai, United Arab Emirates Dice Full time
  • Associates/Bachelor’sDegree in IT or related field.
  • 1-3 years ofRemote Support experience.
  • Knowledge of thefull stack of Microsoft desktop and serverapplications.
  • Need experience with Office 365,Active Directory, DNS, and DHCP.
  • Experiencewith Mac devices.
  • IT Certifications: MicrosoftMCP or CompTIA A+.
  • Knowledge of applicationslike AEC field such as AutoCAD andRevit.
  • Technical Awareness: able to matchresources to technical issues.
  • Diagnosis skillsof technical issues.
  • Excellent interpersonalskills, enjoy working with people, excellent telephone skills,active listener and customer care.
  • ManagedServices Provider (MSP) experience is aplus.
  • Experience with ConnectWise is aplus.


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