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Property Assistant Reservations Manager
4 weeks ago
POSITION SUMMARY
Oversee accuracy of room blocks reservationsand group market codes. Communicate company values and/or cultureto new employees. Review and implement new Reservations procedures.Process all reservation requests changes and cancellations receivedby phone fax or mail. Identify guest reservation needs anddetermine appropriate room type. Verify availability of room typeand rate. Explain guarantee special rate and cancellation policiesto callers. Accommodate and document special requests. Answerquestions about property facilities/services and roomaccommodations. Follow sales techniques to maximize revenue. Inputand access data in reservation system. Respond to any challengesfound for accommodating rooming requests. Setup proper billingaccounts according to Accounting policies. Troubleshoot resolve anddocument guest issues and concerns or escalate/refer to appropriateindividual. Assist management in training scheduling counseling andmotivating and coaching employees; serve as a role model and firstpoint of contact of the Guarantee of Fair Treatment/Open DoorPolicy process. Follow all company policies and procedures; ensureuniform and personal appearance are clean and professional;maintain confidentiality of proprietary information; protectcompany assets. Welcome and acknowledge all guests according tocompany standards; anticipate and address guests service needs;thank guests with genuine appreciation. Speak with others usingclear and professional language; prepare and review writtendocuments accurately and completely; answer telephones usingappropriate etiquette. Develop and maintain positive workingrelationships with others. Comply with quality assuranceexpectations and standards. Read and visually verify information ina variety of formats. Move lift carry push pull and place objectsweighing less than or equal to 10 pounds without assistance.Perform other reasonable job duties as requested by Supervisors
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