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Guest Service Agent

3 months ago

Ras AlKhaimah, United Arab Emirates HILTON Full time
  • Achieve positive outcomes fromGuest queries in a timely and efficientmanner
  • Ensure an efficient reception experiencefor Guests, including check in/out, and complete audit procedures,as required
  • Ensure that the Guest ServiceManager is kept fully aware of any relevant feedback from guestsand, or, other departments
  • Demonstrate a highlevel of customer service at all times
  • Attendappropriate training courses, when required, and assist with theNight Team's training and developmentefforts
  • Demonstrate a knowledge of hotel roomcategories, room rates, packages, promotions and other generalproduct knowledge necessary to perform dailyduties
  • Maximize room occupancy and useup-selling techniques to promote hotel services andfacilities
  • Use the correct procedures regardingthe acceptance of foreign currencies, credit cards and cash inaccordance with the hotel credit policy
  • Complywith hotel security, fire regulations and all health and safetylegislation
  • Act in accordance with policies andprocedures when working with front of house equipment and propertymanagement systems
  • Follow company brandstandards
  • Assist other departments, asnecessary

What are we lookingfor?

Guest Service Agentsserving Hilton brands are always working on behalf of our Guestsand working with other Team Members. To successfully fill thisrole, you should maintain the attitude, behaviours, skills, andvalues that follow:

  • Previous experience in acustomer-focused industry
  • Positive attitude andgood communication skills
  • Commitment todelivering a high level of customerservice
  • Excellent groomingstandards
  • Calm, efficient, and organized withgreat attention to detail
  • Ability to multi-taskwhile maintaining a positive attitude when working with aGuest
  • Professional manner with an emphasis onhospitality and guest service
  • Ability to workon your own and as part of a team
  • Competentlevel of IT proficiency