Customer Experience Analyst
5 months ago
What you’lldo:
We areseeking a highly analytical and customer-focused individual to joinour team as a Customer Experience Analyst. In this role, you willbe responsible for analyzing customer ratings and reviews,identifying areas for improvement, and implementing strategies toenhance the overall customer experience.
- Analyze customer ratings, reviews,and feedback to identify problem areas and gatherinsights.
- Utilize data analysis techniques toassess customer sentiment and satisfactionlevels
- Proactively reach out to customers togather additional feedback and insights regarding theirexperiences.
- Collaborate with cross-functionalteams including commercial, customer service, and marketing toaddress customer concerns and improveprocesses.
- Develop and implement initiatives toenhance the overall customer experience based on data-driveninsights.
- Monitor key performance indicators(KPIs) related to customer satisfaction and track progress overtime, such as NPS (Net Promoter Score), customer retention rate,repeat purchases, etc.
- Stay updated on industrytrends and best practices related to customer experiencemanagement.
What you’llneed:
- Bachelor's degree in anyfield.
- 2+ years of experience in data analysis,customer insights, or a related role.
- Stronganalytical skills with the ability to interpret and draw insightsfrom large datasets
- Excellent communicationskills with the ability to articulate insights and recommendationsto stakeholders.
- Ability to work independentlyand collaboratively in a fast-pacedenvironment.
- Experience working with Excel fordata analysis and reporting
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