Customer Experience Analyst

5 months ago


Dubai, United Arab Emirates Noon Dubai Full time

What you’lldo:

We areseeking a highly analytical and customer-focused individual to joinour team as a Customer Experience Analyst. In this role, you willbe responsible for analyzing customer ratings and reviews,identifying areas for improvement, and implementing strategies toenhance the overall customer experience.

  • Analyze customer ratings, reviews,and feedback to identify problem areas and gatherinsights.
  • Utilize data analysis techniques toassess customer sentiment and satisfactionlevels
  • Proactively reach out to customers togather additional feedback and insights regarding theirexperiences.
  • Collaborate with cross-functionalteams including commercial, customer service, and marketing toaddress customer concerns and improveprocesses.
  • Develop and implement initiatives toenhance the overall customer experience based on data-driveninsights.
  • Monitor key performance indicators(KPIs) related to customer satisfaction and track progress overtime, such as NPS (Net Promoter Score), customer retention rate,repeat purchases, etc.
  • Stay updated on industrytrends and best practices related to customer experiencemanagement.

What you’llneed:

  • Bachelor's degree in anyfield.
  • 2+ years of experience in data analysis,customer insights, or a related role.
  • Stronganalytical skills with the ability to interpret and draw insightsfrom large datasets
  • Excellent communicationskills with the ability to articulate insights and recommendationsto stakeholders.
  • Ability to work independentlyand collaboratively in a fast-pacedenvironment.
  • Experience working with Excel fordata analysis and reporting



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