Senior Operations Manager

2 weeks ago


Dubai, Dubai, United Arab Emirates Swim England Full time

Organisation: Speedo Swim SquadsContract Type: PermanentQualifications:Teaching Swimming: SEQ Level 3 Swim CoordinatorTeaching Swimming: SEQ Level 2 Teaching Swimming Qualification or ASA Level 2 Award in Teaching Aquatics (QCF)Degree or equivalentCoaching Swimming: Senior Swimming Coach Certificate or Level 3 AwardWorking Hours: Full timeLocation: Dubai, United Arab EmiratesSalary: $48,000 to $55,000 USDClosing Date: 30th April 2025 23:59Job Reference: SeniorOpsManager-2025Speedo Swim Squads in Dubai is seeking a Senior Operations Manager.As the Senior Operations Manager, you will work closely with the Club Director and Management to deliver a high-quality swimming program unique to Speedo Swim Squads across more than 14 venues and a dedicated dynamic coaching and teaching staff.Key ResponsibilitiesOperational Planning and Implementation:Lead all operational planning, scheduling, and implementation activities across the Club in close collaboration with the Club Director and Management.Oversee the coordination and execution of swim programs, swim terms, camps, venue/staff timetables, bookings, marketing, and promotions.Class Timetabling and Staff Scheduling:Develop and manage class timetables and staff rosters across all Club venues.Balance school and Club requirements with business, financial, and quality performance indicators (KPIs), focusing on revenue generation and cost management.Systems and Software Management:Ensure all Club-designated templates, systems, and software are maintained, updated, and utilised as required.Uphold data accuracy and operational efficiency by keeping these tools current and properly implemented.Policies and Procedures:Develop, review, and update the Club's Standard Operating Procedures, processes, policies, and procedures as needed.Guarantee consistent compliance and understanding of these guidelines among all staff members.Stakeholder Relationship Support:Collaborate with ownership and management to maintain and strengthen relationships with key stakeholders, including schools, venue partners, and other community organisations.Staff Communication:Distribute schemes of work, timetables, and relevant updates to all staff before the start of new terms, camps, and programs.Provide clear, timely instructions and information to ensure staff preparedness.Training and Certification Oversight:Plan, organise, and deliver internal and external training programs and certification courses.Mentor staff to ensure high-quality teaching standards and consistent professional development.Event and Gala Management:Coordinate and manage swim events, including galas for the Club and external school partners.Oversee logistics, scheduling, and staffing to ensure successful and well-organised events.Staff Recruitment and Expansion:Build and expand the pool of part-time swimming teachers and coaches to support Club growth.Ensure a robust, qualified, and motivated teaching team is always available to meet demand.Reporting and Quality Assurance:Complete all required Club and venue reports in a timely manner.Ensure that quality standards are strictly maintained and never compromised.Customer Service and Engagement:Provide a high level of customer engagement with students and parents, fostering a positive, energetic, and supportive learning environment.Address inquiries or concerns promptly, ensuring customer satisfaction and retention.Professional Presentation:Maintain a well-groomed, professional appearance at all times.Represent the Club's values and reputation through consistent, courteous, and professional conduct.How to applyPlease submit a Cover Letter telling us why you are applying for the role, explain your passion/interest in swimming, and summary of club operations experience.#J-18808-Ljbffr



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