Technical Support Engineer

3 hours ago

Dubai, United Arab Emirates Intertec Softwares Full time

JOB DESCRIPTION JOB TITLE: Technical Support Engineer JOB PURPOSE: For technical support for End User being managed under Managed Services Contract of DHA QUALIFICATION: 3 Year Technical Diploma or Bachelors degree in related field (preferred). CERTIFICATIONS: Any one of - CompTIA A ITIL V3/V4 Microsoft 365 Certifications EXPERIENCE: 3 4 Yrs RESPONSIBILITIES (INCLUDES ALL TASKS) Provide onsite technical support for Windows and Mac devices including mobile devices (tablets and laptops). Install configure and maintain Antivirus and Endpoint Detection & Response (EDR) solutions. Perform MDM (Mobile Device Management) enrolment. Support and troubleshoot Office 365 applications OneDrive and VPN client applications. Conduct basic network troubleshooting (LAN Wi-Fi and VPN issues). Perform OS imaging deployment and configuration of new laptops. Manage end-user-related IT Security tickets. Provide prompt and effective support for VIP users ensuring minimal disruption. Participate in bulk asset movement including device preparation and deployment. Perform spare parts replacement for laptops and CPUs. Provide L1 support for Printers Smart TVs Audio and Video conferencing equipment. Provide L1 stand in support in Boardrooms and Meeting rooms. Troubleshoot technical issues and document solutions in knowledge base articles. Document incidents resolutions and maintain accurate service records. TECHNICAL SKILLS / COMPETENCIES MANDATORY Awareness of ITIL best practices and experience with ITSM tools such as Ivanti BMC ServiceNow etc. Knowledge of IMAC (Install Move Add Change) processes. Physical ability to participate in bulk asset movement. OPTIONAL CompTIA A Microsoft 365 Certifications ITIL V3/V4 SOFT SKILLS: Excellent communication and interpersonal skills. Ability to handle VIP user issues with professionalism. Ability to work effectively in a team and maintain high customer satisfaction. Collaborate with other IT teams to ensure seamless support and issue resolution. #J-18808-Ljbffr

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