Service Advisor

6 months ago


Sharjah, United Arab Emirates Al-Futtaim Automotive Full time
  • Ask Question and record customerrequests without delay
  • Collect accuratesymptoms of complaints from the customer for quick resolutions atworkshop.
  • Empathize and clarify customerrequests.
  • Check workshop situation and promisedelivery time.
  • Check and ensure accordance ofinvoice and work performed.
  • Inform customerafter work completion and agree pick uptime.
  • Clear explanation of the job done andinvoice and guide to the cashier.
  • Promotion ofvalue added services
  • Resolution of Customerconcerns at the earliest time and ensures satisfaction.

Required Skills To BeSuccessful

  • Minimum of 3 to 5 years’experience as a Service Advisor in an automotivedealership.
  • Technical knowledge providesup-to-date technical information in response to customerinquiries.
  • Excellent customer service, willingto go the extra mile.
  • Strong Englishcommunications skills, Arabic speaker an addedadvantage


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