Service Advisor
1 month ago
**Job Requisition ID**:162583
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
**Overview of the role**:
This role is the representation of the brand & division to the customer, and maintains customer relations to ensure an end-to-end engaged Aftersales customer journey, that leads to revenue achievement & customer retention.
**What you will do**:
- Build long-term relationships with customers to ensure customer retention & loyalty.
- Achieve financial objectives by upselling & discount control, to meet monthly revenue targets.
- Actively engage with the customer through consultation on customer needs & service requirements, through the whole service process, in order to ensure vehicle is fixed right the first time.
- Coordinate with the Production Team to ensure timely progress update of Vehicle to customers at all times to keep the customer informed and to maintain the on-time-delivery commitment.
- At the time of delivery (of the vehicle), ensure that the customer is provided detailed explanation of all work performed & cost associated with those repairs, for the customers to understand the value-addition of services rendered by the business.
- Effectively manage customer complaints to satisfactory closure of all complaints, to sustain & improve the Customer Service Value & Net Promoter Scores.
- Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience.
**Required Skills To Be Successful**:
- Minimum 3 years experience with automotive industry, preferably in a similar service role related with EV’s.
- Technical knowledge provides up-to-date technical information in response to customer inquiries.
- Excellent customer service, willing to go the extra mile.
- Strong English communications skills, Arabic speaker an added advantage
**About The Team**:
The role will report to the Aftersales Manager and you will be working in a busy workshop environment wherein you will be dealing directly with Customers, Service Managers, Aftersales Managers, Worshop Teams & Technicians on a daily basis.
**What Equips You For The Role**:
- Diploma or Degree in Technical school / Certificate/ Diploma in Automobile / Mechanical Engineering
- Minimum of 3 to 5 years’ experience in the automotive industry or similar role.
- A broad based knowledge to service as a reliable consultant is essential for this role.
**About Al-Futtaim Automotive**
A major division of the UAE-based Al-Futtaim Group of companies, **Al-Futtaim Automotive** is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. **This is Al-Futtaim Automotive and we empower talent to move forward.
-
Automotive Service Advisor
2 months ago
Sharjah, United Arab Emirates Metro Auto Maint. Workshop L.L.C. Full time**Duties** - Communicate with customers to understand their vehicle issues and service needs - Provide accurate estimates for repairs and maintenance - Schedule service appointments and follow up with customers on the status of their vehicles - Liaise between customers and service technicians to ensure clear communication - Maintain detailed records of...
-
Service Advisor
4 months ago
Sharjah, United Arab Emirates High Tech Auto Maintenance Centre Full timeAbility to commute/relocate: - Sharjah: Reliably commute or planning to relocate before starting work (preferred) **Experience**: - Service Advisor /Receptionist: 2 years (preferred) **Language**: - English (preferred) - HIndi (preferred) - Arabic (preferred) - Urdu (preferred) **Location**: - Sharjah (preferred) Application Deadline:...
-
Service Advisor
6 months ago
Sharjah, United Arab Emirates Al-Futtaim Full timeEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...
-
Service Advisor
7 months ago
Sharjah, United Arab Emirates Al-Futtaim Full timeEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...
-
Service Advisor
3 months ago
Sharjah, United Arab Emirates SINDBAD AUTO REPARING Full timeWe are seeking a highly motivated and experienced automotive service Advisor of at least 4 years in the same field within the UAE, demonstrating a strong understanding of automotive service operations and superior customer service professional skills. Key Responsibilities: - Greet and assist customers with their automotive service needs in a professional...
-
Service Advisor
2 weeks ago
Sharjah, United Arab Emirates AGMC BMW Full time**Job Summary**: We are seeking a passionate and customer-focused BMW Motorrad Service Advisor to join our dynamic team. You will leverage your technical expertise and interpersonal skills to provide advice, manage service appointments, and ensure customer satisfaction in alignment with BMW Motorrad's high standards. **Key Responsibilities**: - Greet...
-
Service Advisor- Automotive
6 months ago
Sharjah, United Arab Emirates KG Full time**Urgent Hiring**: - **Should have minimum 2-4 years of GCC / Home experience mandatory as a Service Advisor**: - Bachelor's or diploma in automobile ( Attestation certificate required) - Should have the organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly - Ready to join / Relocate...
-
Female Medical Advisor
8 months ago
Sharjah, United Arab Emirates Cellsave Arabia Full timeWe are looking for a persuasive Medical Advisor to promote the company products to healthcare providers. The Medical Advisor’s responsibilities include persuading potential customers to purchase our services, identifying prospective business opportunities for the company, and providing the relevant departments with clients feedback. You should also be able...
-
Uae National Service Advisor
3 months ago
Sharjah, United Arab Emirates Al-Futtaim Full time**Job Requisition ID**:163559 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...
-
Sales Advisor
6 months ago
Sharjah, United Arab Emirates Airtics Full timeThis is a full-time on-site role as Sales Advisor at Airtics located in Sharjah. Sales Advisors are responsible for promoting and selling Airtics' smart education solutions to potential clients. You will provide information to customers, answer their questions, and guide them through the enrollment process. You will also build and maintain relationships with...
-
Business Advisor
1 month ago
Sharjah, United Arab Emirates Falcon Vision Full timefemale business advisor: - Bachelor’s degree, and minimum of 2 years of marketing and sales experience - Must have a strong sales and customer service orientation - Manage program strategy and direction ensuring continuous improvements to the customer experience - Work directly with sales to plan and execute Executive Briefings - Partner with the client...
-
Parts Advisor
4 weeks ago
Sharjah, United Arab Emirates GEELY - AGMC Full timeTo ensure optimum advice and customer care quality for Parts customers by **GEELY** and **AGMC** standards and successfully contribute to achieving the Parts Department targets and the organization's vision and mission - Accurately raising the invoices of customer requirements. - Communicating customer orders to the Stock controller / Parts Manager by...
-
Advisor
6 months ago
Sharjah, United Arab Emirates Petrofac Full time**Petrofac is a leading international service provider to the energy industry, with a diverse client portfolio including many of the world’s leading energy companies.** We design, build, manage and maintain infrastructure for our clients. We recruit, reward, and develop our people based on merit regardless of race, nationality, religion, gender, age,...
-
Compliance Advisor
2 months ago
Sharjah, United Arab Emirates Petrofac Full time**Petrofac is a leading international service provider to the energy industry, with a diverse client portfolio including many of the world’s leading energy companies.** We design, build, manage and maintain infrastructure for our clients. We recruit, reward, and develop our people based on merit regardless of race, nationality, religion, gender, age,...
-
German Tax Advisor/german Tax Assistant
2 months ago
Sharjah, United Arab Emirates ALSHALALFEH GROUP Full time**Alshalalfeh Group**, a German-owned business consulting and management firm, is based in Sharjah, UAE, and serves both local and international clients. As part of our expansion, we are seeking a highly qualified **German Tax Advisor (Steuerberater)** or **Tax Clerk (Steuerfachangestellter)** to support our German-speaking clients with tax planning,...
-
Business Setup Advisor
7 months ago
Sharjah, United Arab Emirates Hamiltons Full timeAs a Business Set up Advisor, your primary responsibility will be to identify new business opportunities, guide clients through the process of establishing their businesses, providing expert advice and support to ensure a smooth and successful setup, and drive growth for the company. You will serve as a consultant, offering comprehensive guidance on legal,...
-
Automotive Service Advisor
6 days ago
Sharjah, United Arab Emirates AGMC BMW Full time**ob Overview** The role holder is responsible for being the ambassador for the Service Department, rendering quality service by facilitating the function of the Service Centre to ensure a high level of Customer satisfaction. **Key Accountabilities** **Roles and Responsibilities** - Meets and greets customers according to company standards. - Effectively...
-
Automotive Service Advisor
2 weeks ago
Sharjah, United Arab Emirates sad alrafisa Full timewe are hiring for a service addvicer of automotive contact me through WhatsApp if you are the qualified person in this for this position: +971503991161 تواصل على الواتساب Pay: AED1,000.00 - AED2,500.00 per month
-
HR Advisor
6 months ago
Sharjah, United Arab Emirates Petrofac Full time**Petrofac is a leading international service provider to the energy industry, with a diverse client portfolio including many of the world’s leading energy companies.** We design, build, manage and maintain infrastructure for our clients. We recruit, reward, and develop our people based on merit regardless of race, nationality, religion, gender, age,...
-
Parts Advisor
2 weeks ago
Sharjah, United Arab Emirates AGMC - GEELY Full timeTo ensure optimum advice and customer care quality for Parts customers by **GEELY** and **AGMC** standards and successfully contribute to achieving the Parts Department targets and the organization's vision and mission - Accurately raising the invoices of customer requirements. - Communicating customer orders to the Stock controller / Parts Manager by...