Training Manager F&B

3 weeks ago

Dubai, Dubai, United Arab Emirates Kitopi Full time

Kitopi is a creator of magical food experiences—we discover, create, and curate homegrown brands from the region, for the region.

With a purpose to satisfy the world's appetite to create joy, Kitopi owns and operates a diverse portfolio of over 200+ brands. These brands are either created, discovered, or curated with their customers in mind.

Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. By July 2021, Kitopi achieved Unicorn status, becoming the fastest company in the MENA region to reach this milestone.

Kitopi's growth has been fueled by its innovative and scalable software solutions. Kitopi's kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS), an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry and remain the leading food company in the region.

With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It also operates its Customer Experience Center in Amman, Jordan, and its Engineering Hub in Krakow, Poland.

What You'll Do
  • Identify training needs across Kitopi UAE and contribute to shaping the Operations training agenda for both single and multiple brands within the organization.
  • Design and deliver engaging bilingual training programs (Arabic & English) for all levels of the Operations team across various brands (team members, supervisors, managers).
  • Facilitate seamless knowledge transfer between key functions (Culinary, Consumer, Finance, Growth, Facilities, etc.) and Operations across the different brands.
  • Lead 'Train-the-Trainer' sessions, ensuring subject matter experts from multiple brands can effectively share their knowledge and expertise.
  • Monitor training effectiveness using KPIs to measure impact on performance and business outcomes for both single-brand and multi-brand operations.
What We're Looking For
  • Strong F&B leadership experience: Proven background in restaurants or the F&B industry within a multi-branded, large-scale organization.
  • Arabic & English fluency: Ability to train, engage, and communicate effectively in both languages.
  • Passion for people development: Committed to nurturing talent and empowering teams through training.
  • Clear and confident communication: Able to engage, inspire, and connect with diverse teams.
  • Hands-on training approach: Lead from the front, delivering impactful, practical, on-the-job training.
  • Data-driven mindset: Use insights and analytics to inform training strategies and measure success.
  • Operational excellence: Always seeking ways to optimize people, processes, and performance.
  • Collaborative & energetic: A team player with a positive attitude, curiosity, and an open mind.
Benefits
  • Extensive learning opportunities with hard and soft skill training to help you improve and challenge yourself.
  • Be involved in customized workshops run by the Kitopi Academy.
  • Have the chance to work in an international, diverse, and inclusive environment.
  • Become part of one of the most caring communities out there.
  • Free and unlimited access to a nutritionist.
  • No Dress Code (T&C applies).
  • The famous team activities and social events bursting with fun.
  • Inclusive private health insurance.
  • Up to 50% discount on Kitopi brands.
  • Annual leave as per the company policy.
  • Flexible working hours to support work-life balance.
Recruitment Process and Timeline

First, you apply, and our talent attraction team will review your profile. If your profile matches our requirements, you will receive a link to schedule a meeting with a recruiter at your convenience. This meeting is an opportunity for you to share more about yourself and for us to get to know you better.

If you are shortlisted, you will meet with our hiring managers. Depending on the role and its requirements, you may need to attend 2-3 interview rounds. These rounds could include a case study, role-play, trial assignment, or live coding session, which will be communicated to you in the initial conversation.

Upon successful completion of the interview rounds, your recruiter will contact you to discuss the offer. We aim to complete this process within 2-3 weeks.

Company Culture

We are constantly striving to make Kitopi the best place to work, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.

Kitopi is an equal-opportunity employer. While we currently operate in 6 countries, we are over 70 different nationalities of talented Kitopians. Whether you are a seasoned professional, a recent graduate, or someone looking to return to the workforce after a break, we encourage you to apply. We celebrate rich diverse backgrounds, lifestyles, and cultures and have a 0-tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company that we are all proud to work for.

Along with offices in all the markets we operate in, we also believe in a 'work from anywhere' policy - you get to choose the environment you operate in because we believe this will help you deliver work you're proud of.

Customer-obsessed and tech-enabled, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world's appetite.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Training

Industries

Food & Beverages and Restaurants

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