Guest Relation Officer

4 weeks ago


Abu Dhabi, United Arab Emirates Combuzz HR Solutions Full time

We are looking for a highly personable and serviceoriented Guest Relation Officer (GRO) to join our team at a luxury restaurant. The ideal candidate will be the key point of contact for our guests ensuring their experience is seamless personalized and memorable from arrival to departure. Key Responsibilities Warmly welcome guests upon arrival and ensure they are comfortable throughout their visit Manage guest inquiries special requests and complaints promptly and professionally Maintain uptodate knowledge of restaurant offerings events and menu details Build and maintain strong relationships with guests to encourage repeat visits Coordinate with the hostess service and kitchen teams to ensure smooth service flow Monitor guest feedback and work with management to improve service quality Keep accurate records of guest preferences and feedback for future reference Assist in managing VIP guests and handling highprofile clientele with discretion Requirements Previous experience in guest relations or frontofhouse roles in a luxury hospitality setting Exceptional interpersonal and communication skills Wellpresented confident and professional demeanor Ability to multitask and remain calm under pressure Fluent in English; additional language(s) a plus Knowledge of reservation or CRM systems preferred Strong attention to detail and a proactive attitude #J-18808-Ljbffr



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