Customer Service Executive

Found in: Talent AE A C2 - 1 week ago


Abu Dhabi, United Arab Emirates ARAMEX Full time
  • Identify the correct type andnumber of required equipment
  • Provide Freightsolution to the customer
  • Develop relation withthe customer
  • Handle freight enquiries,quotations and coordination with local and internationalclients
  • Provide support for the sales, to quoteclient and Follow on business awarded and lostbusiness
  • P&L monitoring and Jobinvoicing
  • Support client for any claim, paymentissues or pending shipment
  • Manage shipment fromorigin to destination to ensure customers’satisfaction
  • Coordinate with multiplestakeholders internally
  • Negotiate rates withcarriers, agents, offices and serviceproviders
  • Achieve the overall freight numbersfor the customers assigned
  • Report any failureto the line manager and ensure client is updated on timemanner
  • Capability to handle freight forwardingoperations & customer service independently withoutsupervision
  • Maintaining daily and regularreports
  • Ensure improvement in On time deliveryperformance of the tradelanes serviced byAramex
  • Ensure Cargowise adoption &milestone status update integrity is100%
  • Monitor & manage liner relationson a station level for a better buying power and lead negotiationof Adhoc or contracted rates to provide more competitive rates tocustomers
  • Coordinate with regional pricing deskfor RFQs, projects & tenders wheneverrequired

JobRequirement:

•Bachelor’s degree in business or any otherfield

• 3-4 years of relevant workingexperience in the Air, Sea & Land Freight Forwarding& logistic industry

• Knowledgeabout GCC tradelanes & land freight solutions, equipmenttype

• Experience in Customer serviceand handling Key business client, airline & ratenegotiation

• Cargowise experiencepreferred

• Excellent MS office skills:Word, Excel and Power Point

• Goodcommands in professional emails writing


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