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Club Receptionist Coordinator

1 month ago

Dubai, United Arab Emirates Dubai Marine Beach Resort & Spa Full time

Front Desk Management: Greet members and guests with a warm and friendly demeanor.
Handle inquiries and provide information about club facilities, events, and memberships.
Manage phone calls, emails, and in-person inquiries efficiently.

Membership Coordination: Assist in processing new membership applications and renewals.
Maintain accurate membership records and databases.
Coordinate member check-in and access to club facilities.

Appointment Scheduling: Schedule and confirm appointments for club services, such as fitness classes or spa treatments.
Ensure that members and guests are informed of their scheduled activities.

Administrative Tasks: Maintain and organize club documents, forms, and supplies.
Assist in creating and distributing club newsletters, announcements, and event schedules.

Event Support: Collaborate with club event planners to coordinate and support club activities and events.
Assist in event registration and member participation tracking.

Customer Service: Provide exceptional customer service by addressing member inquiries and resolving issues promptly.
Handle feedback and concerns professionally and effectively.

Qualifications:

  • Previous experience in a customer service or administrative role, preferably in a club or hospitality setting.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in using computer software and office equipment.
  • A friendly and welcoming attitude with a passion for delivering exceptional service.
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