Emiratization Technical Support Engineer | Al-Futtaim Automotive | Famco
4 weeks ago
Emiratization Technical Support Engineer | Al-Futtaim Automotive | Famco Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day. Overview of the role: As a Technical Support Engineer, you will support Sales and Aftersales teams by providing technical expertise, conducting site visits, resolving customer issues, and contributing to product improvements. This role is key to ensuring customer satisfaction and smooth project execution. What you will do: Provide timely and accurate technical support to the Sales and Aftersales teams. Conduct on-site visits with customers alongside sales teams to assess and recommend technical solutions. Evaluate the feasibility of customer requirements, ensuring compatibility and adherence to safety standards. Support the resolution of post-delivery issues in coordination with internal and external stakeholders. Assist with the launch of new projects and products. Submit technical reports to enhance product quality and customer satisfaction. Work closely with manufacturers and vendors to resolve field issues and drive product improvements. Required Skills to be successful: Sales skills Stakeholder management Supervisory experience and strategic problem resolution skills Customer relationship management. What equips you for the role: Emiratization with a degree in Mechanical Engineering. Minimum 0-2 years of technical experience (automotive industry preferred). Strong communication skills in both Arabic and English. Customer-focused with an analytical mindset. Team player with good planning and organization skills. Confident, assertive, and proactive. About Al-Futtaim Automotive: A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. #J-18808-Ljbffr
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