Master Technician

Job Description Job Requisition ID: 174840 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day Overview of the role: We are looking for a highly skilled Master Technician to join the FAMCO Construction Equipment team based in DIP 2. This role is responsible for delivering high-quality service, maintenance, and repair activities on machinery and equipment, ensuring minimal downtime and maximum customer satisfaction. The role involves both workshop and field-based duties, including inspections, diagnostics, repairs, and proactive customer support, while maintaining the highest standards of professionalism, safety, and technical excellence. What you will do: - Perform removal, installation, disassembly, and assembly of machine components including engines, transmissions, axles, and related systems - Carry out advanced troubleshooting, diagnostics, and inspections to identify faults and determine effective repair solutions - Conduct machine inspections and customer visits to support service quality and generate additional service revenue - Ensure zero customer complaints related to behavior, attitude, or professionalism - Manage time and resources effectively to meet deadlines and complete assigned work on time - Maintain accurate and timely documentation including job cards, service reports, and time sheets in line with ISO standards - Support and guide junior technicians through knowledge sharing and teamwork - Adapt to changing work requirements, technology, and operational demands while maintaining performance - Uphold high standards of safety, housekeeping, and care of company assets and vehicles - Continuously update technical knowledge and skills on new products, systems, and procedures Required skills to be successful: - Strong troubleshooting, diagnostic, and fault-finding skills - Hands-on expertise in mechanical, hydraulic, and electrical systems - Ability to read and interpret service manuals, schematics, and technical drawings - Excellent attention to detail with strong compliance to technical standards and procedures - Effective communication and customer-facing skills - Strong time management skills with the ability to work under pressure - Team-oriented mindset with a proactive approach to knowledge sharing - High level of professionalism, discipline, and work ethics About the team: You will be part of a dynamic service team supporting heavy equipment operations within FAMCO CE. The team plays a critical role in maintaining customer satisfaction, service quality, and operational efficiency through collaboration, technical excellence, and adherence to safety and company standards. What equips you for the role: - Technical Diploma or Certificate in Mechanical, Electrical, or Automotive Engineering - Minimum 25 years of hands-on experience servicing and repairing heavy machinery or related equipment - Proven experience working in both field and workshop environments - Valid driving license - Basic computer literacy for job reporting and documentation - Willingness to work flexible hours as required by operational demands About Al-Futtaim Automotive A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.