Trading Support Specialist

3 weeks ago

Dubai, Dubai, United Arab Emirates Binance Full time
Trading Support Specialist - VIP & Institutional (LATAM) (12 month contract)

Mexico, Mexico City / Full-time: Remote / Operations

Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

About Binance VIP & Institutional Team

Built by the world's largest digital asset exchange by trading volume, Binance VIP and Institutional offers access to digital asset solutions for VIP clients and institutions. We work closely with a wide range of market participants, including individual traders, high-frequency trading (HFT) and proprietary trading firms, hedge funds, asset managers and family offices, market makers and brokers, investment banks, corporations, fintech firms, and more. Join us to be part of a team that provides top-tier services to the most influential players in the crypto industry.

Job Responsibilities
  • Serve as the point of contact supporting our highest value customers and institutions on Binance's various products
  • Provide dedicated and prompt support to our institutional and VIP customers via different communication channels
  • Provide sufficient guidance and support to VIP customers on integrating and using Binance's system including the use of API
  • Being the first line support for all account and system related issues
  • Serve as the representative of VIP customers to internal teams including account, finance, risk and products
  • Collect customer feedback and manage projects to realise the product change requirements
  • Provide system and product updates to customers to ensure they are aware of all the major changes in time
Job Requirements
  • Minimum of 3 years of relevant experience in a client/trading desk support role in financial services
  • Understanding of trading platforms or exchange, e.g. knowledge of trading orders
  • Understanding of the use of API in communicating with a trading platform
  • Outstanding problem solving capabilities including solving issues under high pressure
  • Excellent communication skills to be able to facilitate cross departmental communication
  • Able to participate in an on-call rotation, as required by the business
  • Bilingual English/Spanish is required to be able to coordinate with overseas partners and stakeholders
  • Hands-on experience in API trading is a strong plus
  • Understanding of cryptocurrency basics, e.g. the meaning of blockchain transactions, is a strong plus
  • Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures
Why Binance


• Shape the future with the world's leading blockchain ecosystem


• Collaborate with world-class talent in a user-centric global organization with a flat structure


• Tackle unique, fast-paced projects with autonomy in an innovative environment


• Thrive in a results-driven workplace with opportunities for career growth and continuous learning


• Competitive salary and company benefits


• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

#J-18808-Ljbffr

  • Algorithmic Trading Specialist

    4 days ago

    Dubai, Dubai, United Arab Emirates Sparkland Trading Full time

    We are seeking an experienced Algorithmic Trading Specialist to join our team at Sparkland Trading. As a key member of our trading department, you will be responsible for developing, implementing, and optimizing algorithmic trading strategies to achieve optimal returns.Your role will involve analyzing market data, identifying trends and patterns, and...

  • Trading Specialist

    6 days ago

    Dubai, Dubai, United Arab Emirates First Abu Dhabi Bank Full time

    We are looking for a highly skilled Trading Specialist to join our team at First Abu Dhabi Bank. As a Trading Specialist, you will play a critical role in supporting the trading desk and contributing to the success of our Global Markets team.The ideal candidate will have a strong background in finance, economics, or a related field, with a deep understanding...

  • Trading Support Specialist

    3 days ago

    Dubai, Dubai, United Arab Emirates VT Markets MENA Full time

    Vaulting new heights in the Forex trading industry, we seek an experienced Trading Support Specialist to fortify our team's capabilities. You will play a pivotal role in facilitating client interactions, maintaining accurate records, and optimizing internal processes.This role demands a forward-thinking individual who can stay abreast of evolving market...

  • Metals Trade Support Specialist

    6 days ago

    Dubai, Dubai, United Arab Emirates Gerald Group Full time

    Gerald Group requires a Metals Trade Support Specialist to join their team. This is an exciting opportunity for a highly skilled and organized professional to support the execution of physical metals trades. The successful candidate will have excellent analytical and problem-solving skills, with the ability to work effectively in a fast-paced...

  • Technical Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Exinity Group Full time

    Job DescriptionThis role is ideal for an experienced Technical Support Specialist who has a strong background in trading systems and infrastructure management.The successful candidate will have excellent problem-solving skills, with the ability to troubleshoot complex issues and provide timely resolutions.You will be responsible for providing level 2 support...

  • Trade Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates BHFT Full time

    **About BHFT**We are a leading provider of financial technology solutions, dedicated to delivering high-performance trading environments. Our team is passionate about innovation and customer satisfaction.**Job Description**The Trading Production Support Engineer will be responsible for providing real-time support for low-latency trading environments,...

  • Technical Support Specialist

    3 days ago

    Dubai, Dubai, United Arab Emirates TECHORBIT TRADING LLC Full time

    We are seeking a Technical Support Specialist to join our team at TECHORBIT TRADING LLC.This individual will be responsible for engaging with clients to understand their application requirements, functionalities, and objectives.Key responsibilities also include collaborating with programmers and developers to communicate client requirements effectively.A...

  • Trading Operations Specialist

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Charterhouse Middle East Full time

    AED 25,000 - 35,000 Per MonthCharterhouse are working with a fast-growing business that specialises in Commodity Trading and Strategic Investments, with an office in JLT, Dubai. As their operation grows, they want to hire an experienced Trading Operations Specialist to improve efficiency and standards within the trade process.The Trading Operations...

  • Trading Operations Specialist

    7 days ago

    Dubai, Dubai, United Arab Emirates Charterhouse Middle East Full time

    AED 25,000 - 35,000 Per Month Charterhouse are working with a fast-growing business that specialises in Commodity Trading and Strategic Investments, with an office in JLT, Dubai. As their operation grows, they want to hire an experienced Trading Operations Specialist to improve efficiency and standards within the trade process. The Trading Operations...

  • Crypto Trading Specialist

    1 week ago

    Dubai, Dubai, United Arab Emirates Sparkland Trading Full time

    Company OverviewWe're a forward-thinking company that's all about creating innovative solutions for the financial markets. Our team is passionate about staying ahead of the curve, and we're always on the lookout for talented individuals who share our vision.Job DescriptionWe're looking for a highly skilled Crypto Trading Specialist to join our team. As a key...

  • Trading Operations Specialist

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Charterhouse Middle East Full time

    Charterhouse are working with a fast-growing business that specialises in Commodity Trading and Strategic Investments, with an office in JLT, Dubai. As their operation grows, they want to hire an experienced Trading Operations Specialist to improve efficiency and standards within the trade process.The Trading Operations Specialist will support the Head of...

  • Trading Operations Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Charterhouse Middle East Full time

    Charterhouse are working with a fast-growing business that specialises in Commodity Trading and Strategic Investments, with an office in JLT, Dubai. As their operation grows, they want to hire an experienced Trading Operations Specialist to improve efficiency and standards within the trade process.The Trading Operations Specialist will support the Head of...

  • Trading Operations Specialist

    7 days ago

    Dubai, Dubai, United Arab Emirates Charterhouse Middle East Full time

    Charterhouse are working with a fast-growing business that specialises in Commodity Trading and Strategic Investments, with an office in JLT, Dubai. As their operation grows, they want to hire an experienced Trading Operations Specialist to improve efficiency and standards within the trade process. The Trading Operations Specialist will support the Head of...

  • Trading Support Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Binance Full time

    Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100 countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital asset products. Binance...

  • Trading Support Specialist

    4 days ago

    Dubai, Dubai, United Arab Emirates Binance Full time

    Binance is a leading global blockchain ecosystem behind the worlds largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100 countries for our industryleading security user fund transparency trading engine speed deep liquidity and an unmatched portfolio of digitalasset products. Binance offerings...

  • Trading Support Specialist

    4 days ago

    Dubai, Dubai, United Arab Emirates Binance Full time

    Job DescriptionBinance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset...

  • Trading Support Specialist

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Binance Full time

    Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance...

  • Trading Support Specialist

    6 days ago

    Dubai, Dubai, United Arab Emirates CoinRoutes Full time

    About the Role:We are seeking an exceptional individual with a finance background who can enhance our client relationships while providing technical support in a dynamic, fast-paced environment. As a Trading Support & Client Relationship professional, you will serve as the primary point of contact for both technical support and relationship management,...

  • Support Services Specialist

    3 days ago

    Dubai, Dubai, United Arab Emirates MVP Tech General Trading LLC Full time

    We are looking for a highly motivated Support Services Specialist to join our team at MVP Tech General Trading LLC. The successful candidate will be responsible for providing support in various aspects of our business, including maintenance scheduling and coordination.As a Support Services Specialist, you will work closely with our teams to ensure that all...

  • Trade Marketing Specialist

    4 days ago

    Dubai, Dubai, United Arab Emirates ManpowerGroup Middle East Full time

    Job TitleTrade Marketing SpecialistAbout the RoleWe are seeking a highly motivated Trade Marketing Specialist to support the implementation of our indirect retail visibility strategy.Key Responsibilities:Coordinate multi-category marketing campaigns: Deploy marketing campaigns across indirect retail channels, designing visibility solutions to support...