Trading Support Specialist

4 days ago

Dubai, Dubai, United Arab Emirates Binance Full time
Binance is a leading global blockchain ecosystem behind the worlds largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100 countries for our industryleading security user fund transparency trading engine speed deep liquidity and an unmatched portfolio of digitalasset products. Binance offerings range from trading and finance to education research payments institutional services Web3 features and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
About Binance VIP & Institutional Team Built by the worlds largest digital asset exchange by trading volume Binance VIP and Institutional offers access to digital asset solutions for VIP clients and institutions. We work closely with a wide range of market participants including individual traders highfrequency trading (HFT) and proprietary trading firms hedge funds asset managers and family offices market makers and brokers investment banks corporations fintech firms and more. Join us to be part of a team that provides toptier services to the most influential players in the crypto industry.
Job Responsibilities
  • Serve as the point of contact supporting our highest value customers and institutions on Binances various products
  • Provide dedicated and prompt support to our institutional and VIP customers via different communication channels
  • Provide sufficient guidance and support to VIP customers on integrating and using Binances system including the use of API
  • Being the first line support for all account and system related issues
  • Serve as the representative of VIP customers to internal teams including account finance risk and products
  • Collect customer feedback and manage projects to realise the product change requirements
  • Provide system and product updates to customers to ensure they are aware of all the major changes in time
Job Requirements
  • Minimum of 3 years of relevant experience in a client/trading desk support role in financial services
  • Experience in real time client facing supporting functions preferably with high priority clients
  • Understanding of trading platforms or exchange e.g. knowledge of trading orders
  • Understanding of the use of API in communicating with a trading platform
  • Outstanding problem solving capabilities including solving issues under high pressure
  • Excellent communication skills to be able to facilitate cross departmental communication
  • Able to participate in an oncall rotation as required by the business
  • Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders
  • Handson experience in API trading is a strong plus
  • Understanding of cryptocurrency basics e.g. the meaning of blockchain transactions is a strong plus
  • Knowledge of derivative and other trading products is a strong plus e.g. knowledge of futures
Why Binance Shape the future with the worlds leading blockchain ecosystem Collaborate with worldclass talent in a usercentric global organization with a flat structure Tackle unique fastpaced projects with autonomy in an innovative environment Thrive in a resultsdriven workplace with opportunities for career growth and continuous learning Competitive salary and company benefits Workfromhome arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application you confirm that you have read and agree to our Candidate Privacy Notice.

Required Experience:

Unclear Seniority

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