Rooms Controller
3 weeks ago
- Block all VIP & RA rooms 7days out based on standards set by Raffles and the Front OfficeLeadership team.
- Block all special requests andlong stay guests 7 days out based on standards set by the FrontOffice Leadership team.
- Ensure all traces andcommunication tools are in guest reservations to ensure seamlessservice when guest is on property.
- Ensure closecommunication with the Housekeeping Department about specials andrequests being delivered to rooms which areblocked.
- Review through all group resumes toensure all areas of Front Desk Guest Relation Raffles ServiceRaffles Club Concierge and bell desk are communicated andunderstood. All information is placed in Opera and communicated tothe Assistant Front Office Manager forscheduling.
- Maintain a balanced inventory inall room categories 30 days out. Review again at 10 days 5 days andday prior.
- Communicate any potential challengesto Front Desk Manager/Assistant Front OfficeManager.
- Comply at all times with Rafflesstandards and regulations to encourage safe and efficient hoteloperations.
- Review Room queue and work withHousekeeping to expedite turnover.
- Reach out toguests to communicate room is ready and coordinate luggage deliverywith Guest Services if luggage has beenstored.
- Manage the strict safekeeping of guestspersonal data and maintenance of privacy
- HandleDueOut and Discrepancy updating in communication with theHousekeeping Department
- Respond to queriespositively.
- Maintain high standards of personalappearance and grooming which include wearing the proper uniformand nametag while working.
- Follow departmentpolicies procedures and service standards including all safetypolicies
- Maintain a report for Upgrades of theday
- Maintain a proper tracking for up sell forthe front desk Staff
- Handling all ReceptionQueries for Telephone operator
- Attend groupmeeting
PERSONALATTRIBUTES
- Passion forguest service
- Excellent written and verbalcommunication interpersonal and leadershipskills
- Highly organized resultsoriented withthe ability to be flexible and work well underpressure
- Strong interpersonal and problemsolving abilities
- Highly responsible &reliable
- Fluency in English secondary languagepreferred
- Must have the ability to handle amultitude of tasks and Guest requests
- Computerproficiency in a Windows environment (Word ExcelPowerPoint)
- Knowledge of MicrosFidelio PropertyManagement System an asset
- Ability to workcohesively with fellow colleagues as part of ateam
- Ability to focus attention on guest needsremaining calm and courteous at alltimes
Qualifications:
- Degree fromSchool for Tourism & HotelManagement
EXPERIENC
- Minimumof 1 year previous proven Supervisory position or equivalent in acustomer serviceindustry
RemoteWork :
No
EmploymentType :
Fulltime
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