Rooms Controller

2 months ago

Dubai, United Arab Emirates FIVE Hotels and Resorts Full time

**An Exhilarating Opportunity**

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Rooms Controller will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights

**What We’re Looking For**
- Previous experience as a Rooms Controller is advantageous.
- Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
- A hands-on attitude, fuelled by a ‘Can-Do’ Spirit.
- Exceptional skills in Improving Customer Satisfaction, showcasing a commitment to Industry-Leading Standards.
- 'FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
- Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’
- Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
- Strong understanding of Industry Regulations is beneficial.

**Key Responsibilities**
- Extends a Warm Welcome to all guests in true ‘FIVE-Style.’
- Anticipates and addresses Guests’ needs proactively, assisting individuals with disabilities with sensitivity.
- Assigns rooms according to Guest Preferences and Requests, offering a bespoke, tailored Guest Experience.
- Pre-registers Designated Guests and prepares personalised Key Packets.
- Organises and orchestrates seamless check-in and pre-registration procedures for Arriving Groups.
- Reviews, tracks, and accommodates requests for Room Changes or Check-Out Adjustments, communicating status updates to the appropriate staff. Confirms Reservations and manages Cancellations efficiently.
- Reviews out-of-order rooms daily to help maintain FIVE’s industry-leading reputation.
- Ensures rates align with Market Codes and carefully documents exceptions.
- Verifies and adjusts Billing for Guests, and meticulously Files Guest Paperwork or Documentation.
- Sets up and processes all Guest check-ins and check-outs, activating Room Keys and ensuring Secure Payments.
- Identifies and resolves any over-commitments, conducting thorough Duplicate Reservation Checks and blocking rooms for a hassle-free guest experience.
- Runs Daily Reports to maintain a Boundary-Breaking level of service.
- Follows up with Guests to ensure their Requests or Concerns have been met to their complete satisfaction, demonstrating a commitment to a ‘FIVE-Star’ Guest Experience.
- Receives, records, and relays messages accurately, completely, and legibly.
- Adheres strictly to all company Policies and Procedures, maintaining a clean and professional ‘FIVE-Styled’ Uniform and Appearance.
- Upholds the highest level of confidentiality for Proprietary Information and safeguards Company Assets.
- Communicates using Clear and Professional Language, preparing and reviewing Written Documents with accuracy and completeness.
- Answers telephones with First-in-Class Industry Etiquette.

**The Team**

**Sustainable Indulgence at FIVE**

FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). The

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