Reservations Supervisor

3 weeks ago


Ras AlKhaimah, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time
  • To supervise all incoming andoutgoing room reservation requests and make sure they are attendedto as per the hotel standards andprocedures.
  • To attract guests and to enhancetheir loyalty, providing a distinctive service throughcommunication and sales skills, in order to improve thehotel’s image and increase revenue
  • Torecognize potential clients and to transmit information to theSales Department.
  • To recognize a VIP guest andto apply the concerned policies.
  • To maintain agood commercial relationship with all the bookers:guest/company/agencies.
  • To promote the Accorloyalty programs and the Hotel promotions.
  • Torespect the privacy of the guest and the confidentiality of theinformation.
  • To manage any guest complaint in aprofessional manner, by owning it, resolving it to the guestsatisfaction and recording it.
  • To Supervise andreport all the guest comments or complaints.
  • Tocall the manager for advice in serious cases or if an approval isrequired.
  • To ensure that the telephoneetiquettes are properly used as per SofitelStandards.
  • To ensure a perfect knowledge ofroom type and rate structure among the Reservationteam.
  • To ensure the accuracy of all bookinginformation entered in the PMS.
  • To supervisethat the Guest History is accuratelymaintained.
  • To ensure a perfect knowledge ofthe hotel configuration and products among the teammembers.
  • To achieve Quality Tools YieldManagement performance with reservationsteam.
  • To know the competitors and to gatherinformation about their activities andsales.


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