At Your Service Agent

6 months ago


Dubai, United Arab Emirates MARRIOTT International Full time

Love What You Do EvenMore

At JW Marriott®,treating guests exceptionally starts with the way we treat ourassociates. Because we believe it takes people who genuinely lovewhat they do to create a truly extraordinaryexperience.

Here At JW Marriott Marquis Dubai,We Are Looking For Talented Individuals, To Join Our Amazing FamilyAnd In Return We Are Able To Offer You The Following

  • An amazing career opportunity to notjust work with us but open opportunities worldwide with ourextensive portfolio of hotels.
  • Learningopportunities with some of the best professionals the region has tooffer.
  • We aim to promote our associates withinas soon as the opportunity arises, so we hope to see you progressyour career in line with our training and promotionschedule.
  • A competitive salary with excellentbenefits which include accommodation, meals on duty,Transportation, and:
    • World class training anddevelopment, including leadershipdevelopment.
    • Recognitionprograms.
    • Discounted accommodation in over8,000 hotels all over the world. Yes,8,000
    • Discounted food & drink in allour restaurants and bars.
    • Discounts for yourfriends and family.
    • Unlimited careeropportunities (Internationally andlocally)
    • Medical and Lifeinsurance
  • Amazing supportto ensure you have all the tools you require to complete yourday-to-day tasks.

OurExpectations From TheRole

ExceptionalCustomer Service:

  • Respond to guest calls with courtesyand efficiency, adhering to Marriott Internationalstandards.
  • Dispatch appropriate personnel tofulfill guest requests promptly.

DetailedDocumentation

  • Maintain a comprehensive log of guestrequests, including guest information, issues, resolutions, andfollow-up actions.

SystemProficiency

  • Demonstrate expertise in OPERA, GXP,AVAYA, Open Table, and related operating systems.

ProactiveApproach

  • Represent Marriott professionally,maintain a positive attitude, and ensure seamless handovers tocolleagues.
  • Handle wake-up calls and maintain ahandover log for the next shift.

Reservation ManagementAnd Coordination

  • Manage Open Table reservationsaccurately, verifying special occasions and handling customerinquiries.
  • Follow reservation procedures,confirm bookings, and coordinate reservations for specialevents.

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