Information Technology Manager

3 weeks ago


Dubai, Dubai, United Arab Emirates Caparol Middle East and Africa Full time

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Direct message the job poster from Caparol Middle East and Africa.

Human Resources Administrator at Caparol Arabia

We are looking for a highly motivated IT Manager to join our team. An ideal candidate will have experience in:

  • Collaboration with group IT support team in Germany to manage tickets, requests, and problems, ensuring adherence to SLAs.
  • Provide end-to-end support to the employees; troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration, tests, etc.
  • Manage hardware procurement, installation, and system implementation.
  • Ensure vendor compliance with NDAs and security protocols, consolidate vendors for improved control, pricing, and escalation.
  • Plan and prepare IT growth and replacement requirements.
  • Collaborate with Finance to develop and manage the IT budget, prepare and justify IT investment requests.
  • Support other departments in preparing IT-related investment requests.
  • Collaborate with IT Risk & Security to identify and mitigate security threats.
  • Manage system vulnerabilities through patching and updates.
  • Coordinate with vendors for third-party application vulnerability fixes.
  • Collaborate with GROUP IT's IT Architecture and Security teams on security solutions.
  • Collaborate with the IT Governance officer to ensure compliance.
  • Manage and deliver IT projects (e.g., IT application software implementations & roll out, Audio-Video solutions, DMS, e-commerce and system integrations).
  • Prepare and submit demand requests to GROUP IT for project resources.
  • Inspect store locations and provide layout requirements.
  • Prepare quarterly review reports summarizing IT performance metrics.
  • Participate in quarterly security meetings with the CIO Office and Security & Risk Management.
  • Attend monthly review meetings for Infrastructure, Backend, and Digital Workspace with GROUP IT.
  • Manage corrective actions following quarterly and monthly reviews.
  • Provide user training staff for SAP and various other IT skills.
  • Provide user support for SAP and coordinate with the headquarters for user support and new requirements.

Job Specifications:

  • An ideal candidate will have a minimum of 5-6 years' experience in IT Management, managing complex IT projects, infrastructure deployments and system migrations.
  • Bachelor's degree in Computer Science / IT or equivalent.
  • Specialised in MS office, hardware, software, server management and IT equipment, SAP, application integrations, and IT Budgeting.
  • Skilled in networking, server administration, cybersecurity, and cloud technologies like MS Teams and SharePoint, Vendor Management, Negotiation.
  • Must be a good team player with strong interpersonal skills.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Construction, Manufacturing, and Building Materials

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