Reservations Agent

4 weeks ago


Ras AlKhaimah, United Arab Emirates AccorHotel Full time

Reservations Agent:
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience they come for when they arrive

What you will be doing:

  • Consistently offer exceptional, friendly and engaging service
  • Ensure the best selection for the guest and maximize revenue through up-selling
  • Recommend property facilities and assist guests with information and special requests
  • Book room reservation requests, enter rooming lists, and update accurate information in the system

Desired Candidate Profile

Qualifications:

  • Minimum 2 years experience as a Reservations Agent for a 5 Star Hotel/Resort in the UAE
  • Guest-focused personality is essential; experience is an asset
  • Prior experience working with Opera is preferred
  • Strong interpersonal and problem-solving abilities
  • Fluency in English; additional languages are a plus
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