Branch Manager – Digital Branch

4 weeks ago

Sharjah, United Arab Emirates Sharjah Islamic Bank Full time
Careers for a Changing World of Islamic Banking. Branch Manager – Digital Branch (Dubai)

Posted On 24 Oct, 2024

Type Permanent

Job Category Retail Banking

Job Purpose:
To effectively manage and lead a bank branch, adhering to SIB policies and guidelines, ensuring target achievement, business development, and high customer focus as per the strategic plan set for the Branch, the Area, and the Retail Banking function as a whole. Additionally, lead efforts to enhance the customer experience by seamlessly integrating digital tools within branch operations.

Key Accountabilities:

Development of Business:

  1. Identifies opportunities and actively pursues them to develop the Business.
  2. Promote Branch quality services to gain maximum market share and maximize profitability.
  3. Enhance customer interaction through digital solutions available within the branch.
  4. Follow-up on Daily Reports:
  5. Reviews reports related to overdraft, dormant accounts, daily assets & liabilities, profit & loss accounts, suspense accounts, etc.
  6. Reviews financial sheet from previous day’s operations and attends to unusual situations such as overdraft, facilities, etc. granted to customers and reports accordingly.

People Management:

  1. Supervises the performance of employees in their daily operations, providing support and guidance.
  2. Train and support staff in using digital tools and platforms to assist customers effectively.

Performance Monitoring:

  1. Reviews internal reports, performance against established targets, comments, and provides guidance and support for further action as applicable.
  2. Generate commitments & build a reliable team, providing guidance & support with constructive feedback.
  3. Track and analyze KPIs related to digital adoption and customer satisfaction.

Customer Relationships:

  1. Targets sources of funds and approaches decision-makers to attract their business to the branch.
  2. Develops and maintains strong professional relationships with existing customers to ensure their business requirements and needs are met and promote additional products and services of the bank.
  3. Meets and greets customers in the branch, as time permits, to strengthen relations with customers and listens to their feedback and initiates actions as appropriate.
  4. Develops customers interview plan at platform area and analyzes feedback to ensure all customer complaints are promptly and satisfactorily addressed.
  5. Elevate the customer experience by promoting the use of digital tools and educating customers on their benefits.

Branch Compliance Responsibilities:

  1. Serving as central point of contact in AML, CTF, and KYC matters.
  2. Keeping the Branch updated on AML, KYC, and CTF developments and providing assistance to staff on these matters.
  3. Reviewing account opening applications and other business proposals to ensure that AML, KYC, and CTF risk are properly evaluated and addressed.
  4. Reviewing and supporting all requests from the Compliance Department.
  5. Support other stakeholders in identifying and mitigating risks associated with digital channels, and ensure compliance with regulatory requirements.

Framework, Boundaries, Decision Making Authority:

  1. Exercises financial responsibilities at the level established by Management for this position.
  2. Works according to established procedures within the policy of the bank.
  3. Makes own decisions for matters within the scope of the position and refers major decisions and recommendations to higher levels of supervision for further discussion, approval, and handling.

Consumer Protection:

Ensure compliance with consumer protection standards including treating customers fairly, providing accurate information about products or services, responding promptly and courteously to inquiries, complaints, and feedback, protecting customer data, identifying and reporting any suspicious or fraudulent activities, continuously improving customer service and keeping abreast of regulatory expectations and SIB Conduct Risk Framework and associated procedures.

Qualifications, Experiences & Technical Skills:

Minimum Qualifications: University Degree/ Diploma in Business studies, Finance, or Banking.

Minimum Experience: 8 - 10 years of Retail Banking experience, out of which 4 years in retail branches.

Language Skills: Strong in both oral and written Arabic & English.

Computer/ System / Software Skills: Computer skills essential, Proficiency in digital banking technologies.

Other Skills:

  1. Strong interpersonal skills and communication.
  2. Deep knowledge and understanding of banking rules, regulations, and compliance requirements.
  3. Team leadership skills.
  4. Knowledge of banking operations and control procedures.
  5. Sound knowledge of Islamic Banking principles.

Sharjah Islamic Bank (SIB) started servicing the society in 1975, providing banking services to individuals and companies. An Amiri decree, released by His Highness Dr. Sheikh Sultan Bin Mohamed Al Qassimi, the member of the Supreme Council & Ruler of Sharjah, was issued to launch & green-light the bank expedition. The bank was originally founded as National Bank of Sharjah and was the first bank to convert to Islamic Banking in 2002. The revolution from commercial banking to Islamic banking was a significant twist for the bank. Not only were specialized products & services modulated for customers, the bank's entire organization was converted to be conventional to Islamic regulations. Now, SIB offers customers a broad range of Sharia'a compliant retail, corporate & investment services through the extensive UAE networks.

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