Retail Operations Manager

1 month ago


Dubai, United Arab Emirates GMG Full time

CoreResponsibilities:

  • Assistsin formulating and implementing store strategies and procedures tomaximize sales,
  • profitability and commercialperformance of all retail outlets in the assigned cluster ofareas
  • Sets KPI’s and targets,monitors performance against plan and initiates remedial actions incase of discrepancy between actual and expectedperformance
  • Generates and analyses salesfigures, forecasts future sales and interpret trends to facilitatearea operations planning
  • Oversees the storesafter sales processes and ensures full adherence to repair/returnpolicies and procedures through proper communication with internalstakeholders
  • Works with the area managers andstore management to ensure that store displays and inventory levelsare adequate to meet the forecast salesbudget
  • Monitors stock to achieve bottom linesales budget against monthly targets
  • Recommendsand implements actions required to address stores experiencingdecreasing sales
  • Works closely with the LossPrevention to ensure that loss prevention programs are in placeacross all store locations
  • Tours the salesfloor regularly, talks to colleagues and customers to help resolveurgent issues
  • Maintains awareness of markettrends; understands changing customer attitudes and buyingpreferences and monitors the competition to ensure that salesopportunities are maximized
  • Ensures that allrelevant communications are relayed in a timely manner to storemanagement
  • Ensures that store schedules reflecta store staffing model that meets customerneeds
  • Ensures that the team is adequatelytrained in inventory management techniques such as in-bound and outbound movement of goods, receiving, stocking, restocking, transfersand managing inventory discrepancies
  • Maximizesproductivity in stores through effective deployment of resources;controls costs within budgetary guidelines (overtime, stock andconsumables) through efficient storeoperations
  • Ensures all the stores are incompliance with all employment and state laws, health and safetystandards
  • Looks at prospective sites andevaluates new sites and coordinates with the Property Department toshare inputs; oversees new store openings andre-fits



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