Business Analyst – Research

6 days ago


United Arab Emirates Clicktap Digital Full time

We're looking for a Business Analyst Research & Customer Experience to join our team on a 3-month renewable contract. This role is perfect for someone who thrives on data-driven decision-making, enjoys research and analysis, and is passionate about enhancing the customer experience.

As a Business Analyst, you will be responsible for gathering and analyzing customer insights, identifying improvement opportunities, and helping shape strategies that enhance customer interactions and satisfaction.

Duration: 3 months (extendable)

Location: On-site, Dubai (UAE)

Key Responsibilities:
  • Conduct in-depth research and data analysis to understand customer behaviour, trends, and pain points.
  • Translate complex data into actionable insights that drive improvements in customer experience and business operations.
  • Develop detailed reports, dashboards, and presentations to communicate findings effectively.
  • Collaborate with cross-functional teams, including marketing, operations, and product teams, to enhance customer journeys.
  • Monitor and measure the effectiveness of customer experience initiatives, recommending adjustments as needed.
  • Stay updated on industry trends, competitor strategies, and best practices to ensure continuous improvement.
  • Support strategic decision-making by providing research-based recommendations.
What We're Looking For:
  • Experience: 5-6 years of experience in business analysis, research, or customer experience roles.
  • Education: Bachelor's degree in a relevant field (Business, Economics, Data Analytics, or similar).
  • Analytical Skills: Strong ability to analyze large datasets, identify patterns, and derive meaningful insights.
  • Communication Skills: Exceptional writing & editing skills with the ability to create clear, compelling reports and presentations.
  • Presentation Skills: Strong public speaking and stakeholder communication abilities.
  • Technical Proficiency: Experience with data visualization tools (e.g., Power BI, Tableau) and Excel is a plus.
#J-18808-Ljbffr

  • United Arab Emirates, Dubai Clicktap Digital Full time

    Job Description Were looking for a Business Analyst Research & Customer Experience to join our team on a 3-month renewable contract. This role is perfect for someone who thrives on data-driven decision-making, enjoys research and analysis, and is passionate about enhancing the customer experience. As a Business Analyst, you will be responsible for...

  • Business Analyst

    7 days ago


    United Arab Emirates, Dubai MCG Talent Full time

    Job Description We are seeking a skilled Business Analyst with a strong consulting background to join our client&aposs team. The ideal candidate will leverage their analytical skills and consulting experience to drive strategic initiatives, enhance operational efficiency, and deliver actionable insights that support our clients&apos business objectives. A...


  • United Arab Emirates Linking Humans Full time

    Linking Humans is looking for an experienced ServiceNow Business Analyst for our client in Dubai, UAE. Our client is a leading global technology firm that is expanding their ServiceNow team. They are seeking a skilled ServiceNow Business Analyst to assist in streamlining processes and driving ServiceNow-related initiatives for their growing operations in...


  • , , united arab emirates, united arab emirates HAYS Full time

    Job Title: Business Intelligence Insight Analyst Location: Dubai, United Arab Emirates Job Description: We are seeking a skilled Business Intelligence Insight Analyst for one of our large Banking clients. The successful candidate will be responsible for turning data into knowledge that empowers our organization to make data-driven decisions. You will work...


  • , , united arab emirates, united arab emirates HAYS Full time

    Job Title: Business Intelligence Insight Analyst Location: Dubai, United Arab Emirates Job Description: We are seeking a skilled Business Intelligence Insight Analyst for one of our large Banking clients. The successful candidate will be responsible for turning data into knowledge that empowers our organization to make data-driven decisions. You will work...

  • Crypto Researcher

    3 weeks ago


    United Arab Emirates SeedHunter Full time

    We are seeking a passionate and knowledgeable Crypto Researcher & Social Media Analyst to join our dynamic team in Dubai. This role is ideal for someone deeply embedded in the crypto community, with a knack for staying ahead of the latest trends, news, and developments in the blockchain and cryptocurrency world. You will be responsible for providing in-depth...

  • Business Analyst

    3 weeks ago


    United Arab Emirates Instashop Full time

    Business Analyst Location: United Arab Emirates, AE - Full time About InstaShop InstaShop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt. Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, InstaShop has been setting the standard for excellence and convenience in...

  • FinTech Analyst

    6 days ago


    United Arab Emirates entropy-x Full time

    An experienced FinTech Analyst is required to apply for our well-reputed IT company. What we are looking for Manage and maintain tracking system of DAF/Fintech analysis and review.Commit to seek out new products, concepts, companies with offerings aligning with NPT's strategic planning.Analyze product offerings against NPT's commoditized and differentiated...


  • United Arab Emirates N2S Full time

    Role Overview: As a Product Analyst, you will be responsible for analyzing and interpreting data related to product development and performance. Your role involves providing insights to support decision-making processes and contributing to the improvement of product strategies. Duties and Responsibilities: Write clear user stories in order to communicate...


  • United Arab Emirates Turing Full time

    A leading AI-driven company is hiring Arabic-language analysts to enhance and optimize Large Language Models (LLMs). We are seeking candidates with strong analytical skills and excellent Arabic comprehension to read, summarize, and validate large content. This role will allow you to contribute to the development of cutting-edge AI models, helping to shape...


  • United Arab Emirates HLB HAMT - Audit, Tax, Advisory & Consulting Full time

    Job Overview: We are seeking a highly skilled and experienced Senior Business Analyst with expertise in Enterprise Resource Planning (ERP) systems to join our dynamic team. This individual will be responsible for analyzing business processes, identifying areas for improvement, and implementing ERP solutions that drive efficiency, scalability, and overall...

  • Business Analyst

    7 days ago


    Abu Dhabi - United Arab Emirates Client of Talentmate Full time

    Job Description We are currently seeking a highly skilled and experienced Business Analyst specializing in Cards and Payments to join our dynamic team. The ideal candidate will be responsible for gathering and analyzing business requirements related to cards and payment systems, conducting market research, and identifying opportunities for optimization and...

  • Project Research

    9 hours ago


    United Arab Emirates Binance Full time

    Binance is a leading global blockchain ecosystem behind the worlds largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance...

  • Data Analyst

    6 days ago


    United Arab Emirates Abroad Work Full time

    Data Analyst vacancy in Al Shamkhah City UAE We are looking to fill a Data Analyst position in Al Shamkhah City. As a Data Analyst, you will be responsible for collecting, analyzing, and managing large data sets in order to make informed decisions, suggest better solutions, and optimize performance. You should have a deep understanding of quantitative and...


  • United Arab Emirates Al Etihad Payments Full time

    Analyst Business Development Al Etihad Payments empowers employees to work in an environment that best promotes their productivity and well-being, while providing high-quality workplace and fantastic professional experience. Get to Know Us Al Etihad Payments is the UAE's designated retail payments entity, dedicated to developing and operating world-class...


  • United Arab Emirates CWB Limited Full time

    We are looking for a Junior Intellectual Property Analyst to join our Anti-Counterfeiting team in Dubai. This role offers an exciting opportunity for a junior professional with a background in intellectual property (IP) in the GCC region to develop expertise in brand protection and enforcement. The Analyst will support our team in conducting market surveys,...


  • United Arab Emirates Apple Inc. Full time

    Business Analyst, Middle East and Africa The role's mission is to support regional strategy, plans, and key initiatives, with a focus on managing research insights and data analytics across the region. Description Work with external and internal data sets to support business needs and develop insights. Share and present insights and findings to key...


  • United Arab Emirates Gentis Full time

    We are seeking a highly skilled Senior Business Intelligence Analyst to join our Client company in Dubai. In this role, you will be responsible for transforming data into actionable insights that drive business decisions. You will work closely with various departments to understand their data needs, develop reports and dashboards, and manage BI tools &...

  • Financial Analyst

    9 hours ago


    United Arab Emirates A&A Associate Full time

    One of Our most esteemed clients is seeking an experienced Financial Analyst to join their growing team. As a Financial Analyst at our financial advisory and consultancy firm, you will be responsible for providing analytical support to clients and internal teams. You will analyze financial data, develop financial models, and assist in the preparation of...


  • Abu Dhabi, United Arab Emirates Hatch Full time

    Job Description Requisition ID: 94545 Job Category: Consulting Location: Abu Dhabi, United Arab Emirates, United Arab Emirates Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in...