Engineer Change Management

4 weeks ago


Dubai, Dubai, United Arab Emirates edara Full time

The Purpose of this position is to manage and support all changes in du network and IT, including but not limited to coordinating and arranging the technical evaluation and providing the change request release.Key AccountabilitiesPresiding the CAB Meeting - discussion of all planned RFCs (Fixed / Mobile)Post-assurance: Following on activity completion and triggering fault process if requiredAttending to Maximo Tool RFC'sPre-assurance sanity check: Ensuring that all Change Requests are examined through careful sanity check and executed and completed within defined KPI's.Sending Business Outage/Hazard Notification (if needed).Adherence to Business concerns raised with regards to the SA / TC Notification (i.e. from National Interconnect, Platinum Desk, Business Customer Care, Virgin) - which should be catered and attended accordingly.Assisting RFC sponsor with regards to Maximo Tool Operation, his/her RFC for updates as new RFC SLA (end to end).Providing bridge and offering technical/governance consultation to NIS, TSRM, TSO, IPSDP domain.Checking and validating extension reasons and requirements, following the request with Operation for technical review.Conducting weekly change management advisory board meeting and contributing to Adhoc requested meetings.On-call roster and after working hours support, conducting Adhoc requests on time, assisting SOC, Business, NDO based on received calls.Attending Emergency RFC's after working hours and attending the carrier activities.Coordinating with other departments in Normal/Urgent activities.Scheduling and prioritizing Change Requests, assuring timely completion in accordance with customer needs.Handling day-to-day administration of the Maximo tools.Providing reports on network performance, availability, SLA achievement and planned and unplanned outage activities on a quarterly basis or as requested.Qualifications:Minimum Bachelor's degree in electronic or computer TelecomExperience:3 to 5 years of experience in a similar role in the telecommunication industrySkills:Excellent communication skills and ability to communicate up to C levelComplete knowledge of ETOM and ITILEager to work on shifts and flexible working hoursExpert on Microsoft products like Excel, PowerPoint, and WordAble to make eligible decisions under pressure and during long working hoursKnowledge of SharePoint and MaximoSeniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesTelecommunications#J-18808-Ljbffr



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