Account Manager

4 weeks ago

united arab emirates united arab emirates think-cell Software Full time

About us

Founded in 2002 and headquartered in Berlin, think-cell has become the leading provider of business document creation software, renowned for our essential PowerPoint plug-in that revolutionizes the creation of charts and other layout functionalities. In 2021, Cinven recognized think-cell's potential and acquired a majority stake, further solidifying our position in the market.

What you will do

We are looking for a dynamic and entrepreneurial Account Manager to manage our Go-to-Market activities led out of our headquarters in Germany in order to grow the Middle Eastern Market. This role is unique in its scope, encompassing Marketing, Sales, and Customer Success. The primary focus, however, will be on driving user growth through sales activities. The ideal candidate will exhibit qualities of both acquiring and growing a book of customers, owning the entire sales process and ensuring customer satisfaction.

Key Responsibilities:

  1. Manage and expand the Middle Eastern territory with a focus on balancing new customer acquisition with nurturing existing accounts.
  2. Own the entire sales process from beginning to end, including prospecting, lead generation, qualification, value proposition presentation, solution demonstration, negotiation, and closing.
  3. Conduct cold calls and reach out to new teams at existing customers to explain the value proposition, demonstrate solutions, and convert prospects into loyal customers.
  4. Receive guidance and support from leadership but exercise independent thinking and initiative to achieve sales goals.
  5. Run account forensics to enable a data-driven sales approach, customized to the individual customer.
  6. Execute strategic sales plays tailored to specific customer profiles.
  7. Follow up on leads and inbound requests in your territory and maximize conversion rate of trials (e.g. adjust email sequences and messaging).
  8. Localize and execute marketing campaigns with support from our central team.
  9. Enable post-deal product adoption (e.g. trainings) supported by a central enablement team.
  10. Drive the client services function to monitor customer health, detect and prevent churn.

You will be great for this position if you have

  1. 3-5+ years of experience in a commercial role (e.g. account management, sales, customer success, business development) in SaaS/software or tech company ideally in a start-up or scale-up setting.
  2. University Degree, preferably in business or computer science, or related field.
  3. Local work experience in the Middle East with a successful track record in Account Management/Sales.
  4. Experience in navigating organizational structures and corporate dynamics of large customers.
  5. Understanding of common GTM tools (e.g. Salesforce.com, Outreach.io).
  6. Excellent virtual communication and presentation skills with the ability to build and maintain customer relationships.
  7. Self-starter with a can-do attitude and an entrepreneurial mindset.
  8. Appreciation of our product; willingness to understand think-cell's product is a must (don't worry, it's very intuitive), experience with think-cell a plus.
  9. Willingness to undertake product demonstrations to maximize adoption of our product throughout the customer journey.
  10. Creation of real-world business cases showcasing the ROI that think-cell can deliver to our customers.
  11. Willingness to work on-site in Dubai office (3 days a week).
  12. Proficiency in Microsoft Office.
  13. Fluent in English and Arabic is a must; any additional European language is a plus.

Why think-cell is the right place for you

With a global presence, we have offices in Berlin, Denver, Boston, London, and Tokyo, and a dedicated team of over 150 employees. Our innovative solutions have garnered a broad and loyal customer base of more than 1.2 million business users in 30 thousand companies, including all top 10 global consulting firms, over 90% of DAX 40 companies, and 89 of the top 100 US blue chip enterprises.

Our differentiated and best-in-class proprietary technology thrives in an attractive market with dynamic growth potential, offering a large and expanding total addressable market. We continue to set the standard in business document creation, driven by our commitment to excellence and innovation.

Join our Journey

We encourage you to apply, even if you feel you may not tick every box. At think-cell, we understand that diversity fuels excellence, and we welcome all passionate individuals who want to contribute to our growing and exciting business. Your presence will help shape our inclusive culture and inspire us to reach new heights together.

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