Workplace Experience Support

2 months ago

Dubai, United Arab Emirates JLL Full time

Pay: $24.01 /hr

Schedule: M -F; 8a - 1p (part-time)

Location:6750 N Andrews, Fort Lauderdale (until March 2025);then moving to Brickell Ave, Miami

TheWorkplace Experience Support is directly responsible for theconference scheduling program at the site. Through the maintenanceof an organized process of receiving and coordinating all requestsfor reserving conference rooms for meetings and special events, onthe MS sites.

Workplace Support willaccurately process conference room reservations at MS sites andcommunicate all necessary information and confirmations to themeeting organizers.

  • Provides Conference Rooms booking onMS sites and proactive support for MSemployees
  • Responds to Booking Tool requestswithin Service Line Agreementtimeframe
  • Provides proactive catering vendorsinformation
  • Creates and maintains weekly eventlists and consistently distributes to IFM local team incoordination with Compass Group
  • Be the localinformation point of contact for any conference roomneeds.
  • Proactively communicate with main eventowner POC (point of contact) to support Office WideEvents
  • Consistent follow up and follow throughwith every event organizer- every event, everyweek
  • Ability to resolve issues and find bestpossible solutions when unforeseen situations arise and disruptconference rooms booking service
  • Organizes andmaintains event Lost & Found inventory; follows upaccordingly to try and get lost item toowner
  • Enter visitor/guests informationaccurately in system
  • Maintains any applicablesupporting documentation including, but not limited to eventtrackers and communication templates
  • Befamiliar with minor troubleshooting of conference roomamenities
  • Demonstrates outstanding customerservice skills, empathy and ability to react quickly and positivelyto fast paced environment.
  • Lead by example,practicing and promoting company policies equally, fairly andconsistently
  • Maintain conference roomsutilization data updated in a daily basis in terms of reservationsspaces/ utilized and number of attendees.
  • Workwith Workplace Experience Specialist for continuous improvementsand areas of opportunities in the customer space in line withservices standards framework

Requirements

  • Bi-lingual (English &Spanish)
  • Experience in customer service,hospitality or retail environment
  • Strongorganizational skills
  • Computer literacy (Excel,Outlook, etc.)

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