International IT Support Manager
2 weeks ago
- Overseeing the delivery of first-class IT support to the international offices
- Ensuring team is focused on providing the highest standards of customer service in a professional, efficient and knowledgeable manner
- Take ownership with service-related escalations and enquiries from the international offices
- Build relationships with key stakeholders in IT and across the business
- Work closely with the International Partner to ensure international business requirements are recognised
- Hold regular Service Review meetings to gather feedback and ensure their needs and challenges are identified. Report on findings to Management and drive forward change to alleviate frustrations and improve customer experience
- Understanding the evolving needs of an office and implement change to ensure these needs are met
- Devise and implement service improvement plans as required to ensure a consistently high level of support is provided across all international offices
- Ensure all tickets escalated to Technical Operations are co-ordinated and managed effectively
- Regularly liaising with Technical Operations teams to highlight trends and drive forward change to reduce reoccurring incidents
- Engage with the out-of-hours service provider to improve their knowledge of all offices in order to improve the level of support provided
- Identify and implement efficiencies in resource planning and coverage across the international support team
- Work closely with the Customer Experience Business Partner to promote IT initiatives and change
- Ensuring procedures and best practices are followed
- Managing the day-to-day needs of team members including training and development
- Frequent travel to all international offices and London
- Building and maintaining a network of reliable third-party suppliers in each region
- Working closely with the Procurement team to ensure correct procedures are followed for supplier and contract management
- Communicate and co-ordinate IT projects to the international customer base
- Report on trends and SLAs
- Implementing change in line with the business and IT strategy
- Proven track record of successfully managing a team and delivering outstanding IT services
- Excellent written and verbal communication skills
- Self-motivated and pro-active
- Personable and enthusiastic
- Empathetic and excellent communicator who will always put the customers first
- Strong critical thinking skills
- Forward thinking
- Excellent interpersonal and communication skills
- Ability to engage with those from both technical and non-technical backgrounds via different channels
-
Corporate Support Specialist
6 days ago
Dubai, Dubai, United Arab Emirates UAS International Trip Support Full timeWe are seeking a highly skilled and proactive Corporate Support Specialist to provide comprehensive support to C-level executives. This role requires exceptional organizational abilities, strong project management skills, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate will be highly detail-oriented, possess...
-
Operations Support Intern
2 weeks ago
Dubai, Dubai, United Arab Emirates Minor International Full timeWe are looking for a motivated anddetailoriented Operations Support Intern to assist our RegionalOffice MEA Operations team. This internship opportunity offershighlevel handson experience with a chance to contribute to keyregional projects while learning about hotel operationprocesses. KeyResponsibilities:Assistwith Administrative TasksSupport team...
-
Operations Support Intern
22 hours ago
Dubai, Dubai, United Arab Emirates Minor International Full timeWe are looking for a motivated anddetailoriented Operations Support Intern to assist our RegionalOffice MEA Operations team. This internship opportunity offershighlevel handson experience with a chance to contribute to keyregional projects while learning about hotel operationprocesses. KeyResponsibilities:Assistwith Administrative TasksSupport team...
-
IT Intern
4 weeks ago
Dubai, United Arab Emirates Hedges IT LLC Full time**Internship Program **:Information Technology Intern - Telecalling & Inside Sales We are looking for a dedicated Information Technology Intern to support our **tele-calling and inside sales activities.** This position is designed to provide exposure to the IT industry and develop essential skills in communication, sales, and customer engagement. **Female...
-
Team Administrative Support
11 hours ago
Dubai, United Arab Emirates IT Corner Full timeGeneral administrative tasks associated with activities in the team, with a particular emphasis on supporting the project functions of the team and reviewing team’s work and consolidation of team’s work. - Team Coordination Support - Project Coordination Support - Meetings Organization/Coordination Support - Attending client meetings - Client...
-
IT Support Intern
3 weeks ago
Dubai, United Arab Emirates Rookie Ninja Full time**Job Summary**: We are looking for a proactive **IT Support Intern** to assist our IT team with troubleshooting technical issues, maintaining hardware/software, and supporting employees with their IT needs. This role is an excellent opportunity for individuals looking to gain hands-on experience in IT support, networking, and system administration. **Key...
-
Intern - IT Support
2 weeks ago
Dubai, United Arab Emirates Qantara Sports Full timeJob DescriptionAre you passionate about technology and eager to gain hands-on experience in the dynamic field of IT within the sports industry? Qantara Sports is excited to offer an internship opportunity in our IT department at our Dubai office.Job Responsibilities:As an intern in our IT department, you will have the chance to:Technical Support: Assist in...
-
Intern - IT Support
2 weeks ago
Dubai, United Arab Emirates Qantara Sports Full timeJob DescriptionAre you passionate about technology and eager to gain hands-on experience in the dynamic field of IT within the sports industry? Qantara Sports is excited to offer an internship opportunity in our IT department at our Dubai office.Job Responsibilities:As an intern in our IT department, you will have the chance to:Technical Support: Assist in...
-
Intern - IT Support
2 weeks ago
Dubai, Dubai, United Arab Emirates Qantara Sports Full timeJob DescriptionAre you passionate about technology and eager to gain hands-on experience in the dynamic field of IT within the sports industry? Qantara Sports is excited to offer an internship opportunity in our IT department at our Dubai office.Job Responsibilities:As an intern in our IT department, you will have the chance to:Technical Support: Assist in...
-
IT Intern Female
4 weeks ago
Dubai, United Arab Emirates Hedges IT LLC Full time**Internship Program **:Information Technology Intern - Documentation & Design We are looking for a dedicated Information Technology Intern to support our **projects and design team.** This position is designed to provide exposure to the IT industry and develop essential skills in communication, sales, and customer engagement. **Female fresh graduates or...
-
Intern - IT Support
2 weeks ago
Dubai, United Arab Emirates Qantara Sports Full timeJob Description Are you passionate about technology and eager to gain hands-on experience in the dynamic field of IT within the sports industry? Qantara Sports is excited to offer an internship opportunity in our IT department at our Dubai office. Job Responsibilities: As an intern in our IT department, you will have the chance to: Technical Support: ...
-
Intern - IT Support
2 weeks ago
Dubai, United Arab Emirates Qantara Sports Full timeJob Description Are you passionate about technology and eager to gain hands-on experience in the dynamic field of IT within the sports industry? Qantara Sports is excited to offer an internship opportunity in our IT department at our Dubai office. Job Responsibilities: As an intern in our IT department, you will have the chance to: Technical Support: ...
-
IT Support Intern
4 weeks ago
Dubai, United Arab Emirates Rookie Ninja Full timeWe are looking for an **IT Support Engineer** to handle **product demos, installations, and technical support** for IT hardware solutions. The role involves showcasing products, setting up hardware, and providing ongoing technical assistance. **1. Product Demonstration & Pre-Sales Support** - Conduct live and virtual demonstrations of IT hardware products,...
-
Support Manager
22 hours ago
Dubai, Dubai, United Arab Emirates Iconic IT Consulting Services Full timeJob Title: SupportManager Location:RemoteIndia Shift:Standard Duration: 6 monthscontract Roles & Responsibilities:Analyze System issues participate in RootCause Analysis and actively participate in decision for issuesprioritization. Resolve the incidents andtickets assigned to the team. Interact with users to resolve theissues. Monitor the various jobs in...
-
Administrative Support Manager
7 days ago
Dubai, Dubai, United Arab Emirates Coba IT Consultants Full timeWe are looking for a highly organized Administrative Support Manager to join our team in Dubai.Key Responsibilities:Executive Support: Manage the CEO's calendar, coordinate meetings, and arrange travel.Communication & Coordination: Prepare reports, presentations, and correspondence.Requirements:Tech-Savvy: Proficient in Microsoft Office Suite, with the...
-
Sales Support Intern
3 weeks ago
Dubai, United Arab Emirates 3S Money Full timeSales Support Intern **Sales Support Intern** **Dubai** As we continue to shape the future of cross-border payments for businesses around the world here at 3S Money, we're now launching a 6-month internship scheme to support our Sales team in our Dubai office. You'll be collaborating and supporting our incredible team of sales specialists by assisting the...
-
Sales Support Intern
4 weeks ago
Dubai, United Arab Emirates 3S Money Full time**Sales Support Intern** **Dubai** As we continue to shape the future of cross-border payments for businesses around the world here at 3S Money, we’re now launching a 6-month internship scheme to support our Sales team in our Dubai office. You’ll be collaborating and supporting our incredible team of sales specialists by assisting the development and...
-
Sales Account Manager
2 weeks ago
Dubai, United Arab Emirates Support Revolution Full timeSupermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the...
-
IT Support Engineer
2 weeks ago
Dubai, United Arab Emirates Al Haktur IT Solutions Full timeAl Haktur IT Solutions is seeking a highly skilled IT Support Engineer to join our team in Dubai. In this role, you will provide technical support to internal staff and clients, ensuring smooth operation of all IT systems and infrastructure. If you are passionate about troubleshooting and providing solutions to complex IT issues, this is the ideal...
-
Business Support Manager – International Banking
2 weeks ago
Dubai, Dubai, United Arab Emirates HSBC Full timeBusiness Support Manager – International Banking (UAE National) - 0000KV8WSome careers grow faster than others.If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.International Banking is Commercial Banking's international proposition which aims to provide banking...