Support Manager
1 day ago
Job Title: SupportManager
Location:RemoteIndia
Shift:Standard
Duration: 6 monthscontract
Roles & Responsibilities:
- Analyze System issues participate in RootCause Analysis and actively participate in decision for issuesprioritization.
- Resolve the incidents andtickets assigned to the team. Interact with users to resolve theissues.
- Monitor the various jobs in EOD andBOD and perform sanity and monitor the transaction processingcutoff times.
- Monitor the alerts and escalateand resolve alerts raised by the tools.
- Support Infrastructure patching and manage theschedule.
- Candidate should be able to performdeployment Measure impacts gather issue Information and Coordinatewith vendor on Issues/ Defect Resolution.
- Support all testing phases and relevant documents(Strategy Scenarios Test Data) SIT Regressions Performance tuningand integrations.
- Should manage and TrackSystem Performance Participate technically and functionally inprocess optimization.
- Should be able tounderstand Business requirements and translate this to vendorspecific documents.
- Coordinate producttraining for Business & Operations users.
Required Skills:
Exp810 years relevant
- Mandatory skillsOraclebanking Trade Finance OBTF Oracle Banking Payments Oracle BankingDigital OBDX.
- Technology Analyst in BankingTechnology with good knowledge of Java Microservices Database andgood domain knowledge of Corporate banking or similar bankingplatform.
- Conversant with ITIL best practiceshaving worked on Incident Management for technologyapplication.
Key Skills
Computer Hardware,Inventory Control,Developmental DisabilitiesExperience,Management Experience,Mobile Devices,Remote AccessSoftware,Team Management,Operating Systems,SupervisingExperience,Technical Support,Phone Etiquette,ApplicationSupport
Employment Type : FullTime
Experience: years
Vacancy: 1
-
Corporate Support Specialist
7 days ago
Dubai, Dubai, United Arab Emirates UAS International Trip Support Full timeWe are seeking a highly skilled and proactive Corporate Support Specialist to provide comprehensive support to C-level executives. This role requires exceptional organizational abilities, strong project management skills, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate will be highly detail-oriented, possess...
-
Sales Account Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates Support Revolution Full timeSupermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the...
-
Customer Experience Manager
5 days ago
Dubai, Dubai, United Arab Emirates Jetex Flight Support Full timeJob DescriptionThe Customer Experience Manager is responsible for developing and implementing strategies to enhance guest satisfaction at Jetex Flight Support. This role requires strong leadership and communication skills to lead a team of airport service staff and oversee daily operations.About the PositionDevelop and implement strategies to improve...
-
Airport Service Lead
5 days ago
Dubai, Dubai, United Arab Emirates Jetex Flight Support Full timeJob OverviewThe Airport Service Lead plays a pivotal role in ensuring the seamless delivery of customer-centric services at Jetex Flight Support. This individual is responsible for leading a team of airport service staff, overseeing daily operations, and implementing strategies to enhance guest satisfaction.About the RoleLead and manage a team of airport...
-
Support Operations Manager
14 hours ago
Dubai, Dubai, United Arab Emirates B2BROKER Full timeJob Summary:B2BROKER is seeking a Support Operations Manager to join our team. In this role, you will be responsible for managing and maintaining our support operations, including ticketing system management, self-service support, and AI chatbot management.Key Responsibilities:Ticketing System Management: Configure and manage our ticketing system to ensure...
-
Application Support Manager
6 days ago
Dubai, Dubai, United Arab Emirates General Pension and Social Security Authority (GPSSA) Full timeThis role is responsible for overseeing the support, maintenance, and management of enterprise systems to ensure their reliability, performance, and compliance with organizational and regulatory standards. This position leads day-to-day support activities, manages escalations, and coordinates with internal teams and external vendors to resolve technical...
-
Operational Support Manager
5 days ago
Dubai, Dubai, United Arab Emirates Al-Futtaim Full timeRole OverviewThis dynamic role offers an exciting opportunity to join the Al-Futtaim team as an Operational Support Manager. As part of the theatre department, you will contribute to delivering exceptional patient care by coordinating the daily schedule of surgeries and providing logistical support to ensure seamless operations.Key ResponsibilitiesLogistical...
-
Support Engineering Manager
5 days ago
Dubai, Dubai, United Arab Emirates Canonical Full timeManagement of a professional support team, including skills development and performance management Operational control, shift scheduling, accountability for key performance indicators (KPIs) Ensures that all customer cases are responded to within the SLA, and in a professional manner Act as the customer escalation contact, and ensure that such escalations...
-
Leadership Support Manager
4 days ago
Dubai, Dubai, United Arab Emirates Cigna Health and Life Insurance Company Full timeAbout the OpportunityWe are seeking a highly skilled Leadership Support Manager to join our team. As a Leadership Support Manager, you will provide administrative support to the CTO and senior leaders, ensuring seamless communication and alignment between them.You will also plan and manage leadership team meetings, including agenda setting, material...
-
Management Support Specialist
4 days ago
Dubai, Dubai, United Arab Emirates Capgemini Full timeResponsibilitiesThe Management Support Specialist role at Capgemini involves providing administrative support to our team members, managing front-desk activities, and ensuring office efficiency is maintained.Main ResponsibilitiesManage office operations and procedures to ensure optimal performance.Control correspondences, prepare filing systems, and review...
-
Support Operations Manager
6 days ago
Dubai, Dubai, United Arab Emirates FxPro Full timeJoin Our Team as a Customer Support OfficerFxPro offers a unique opportunity to join a dynamic and inclusive work environment where you can grow professionally and personally. As a Customer Support Officer, you will play a critical role in delivering exceptional client experiences and contributing to our company's success.You will be responsible for...
-
Technical Support Manager
32 minutes ago
Dubai, Dubai, United Arab Emirates Iron Mountain Full timeAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...
-
Support Services Manager
6 days ago
Dubai, Dubai, United Arab Emirates URBIO TECHNOLOGIES Full timeAbout the JobWe are looking for a highly skilled Support Services Manager to join our team at URBIO TECHNOLOGIES. The ideal candidate will be responsible for providing administrative support to ensure efficient operation of the office.The successful candidate will be responsible for maintaining office cleanliness, stock supplies, and overseeing office...
-
Technology Support Manager
3 days ago
Dubai, Dubai, United Arab Emirates Kreativstorm Full timeWe are seeking an experienced IT operations specialist to join our team at Kreativstorm. The successful candidate will be responsible for delivering exceptional end-user support services, ensuring smooth functioning of IT services, and implementing IT policies and processes.Duties:Day-to-day IT operations, ensuring efficient resolution of requests and...
-
Support Services Manager
13 hours ago
Dubai, Dubai, United Arab Emirates Kitopi Full timeKitopi is a leader in the food tech space, with a purpose to satisfy the world's appetite for joy. We've grown from a single office in Dubai to become one of the fastest companies in the MENA region to achieve Unicorn status. Our innovative software solutions and scalable operating system drive growth and reinvent the food industry.We're looking for a...
-
Board Support Manager
6 days ago
Dubai, Dubai, United Arab Emirates Williams Group Full timeJob Summary:We are seeking a highly skilled Board Support Manager to join our team in the Middle East. As a key member of the organization, you will be responsible for providing support to the Board of Directors and ensuring that the bank maintains high standards of corporate governance.Main Responsibilities:Act as a point of contact for the Board of...
-
Administrative Support Manager
5 days ago
Dubai, Dubai, United Arab Emirates WovV Technologies Full timeJob SummaryWe are seeking a highly skilled Administrative Support Manager to join our team in Dubai. The successful candidate will be responsible for providing exceptional administrative support to our CEO, including calendar management, data entry, and other tasks as required.The ideal candidate will have a strong background in administration, excellent...
-
Administrative Coordinator
7 days ago
Dubai, Dubai, United Arab Emirates UAS International Trip Support Full timeWe are seeking a highly skilled and proactive Administrative Coordinator to provide comprehensive support to C-level executives. This role requires exceptional organizational abilities, strong project management skills, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate will be highly detail-oriented, possess...
-
Support Services Manager
6 days ago
Dubai, Dubai, United Arab Emirates Multipolitan Full timeAs an Office Administrator at Multipolitan, you will be responsible for providing high-quality administrative support, managing office equipment, and ensuring smooth day-to-day office operations.This role requires strong attention to detail, excellent communication skills, and the ability to work independently and as part of a team.Responsibilities:Providing...
-
Executive Liaison Officer
7 days ago
Dubai, Dubai, United Arab Emirates UAS International Trip Support Full timeWe are seeking a highly skilled and proactive Executive Liaison Officer to provide comprehensive support to C-level executives. This role requires exceptional organizational abilities, strong project management skills, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate will be highly detail-oriented, possess...