Support Manager

1 day ago


Dubai, Dubai, United Arab Emirates Iconic IT Consulting Services Full time

Job Title: SupportManager

Location:RemoteIndia

Shift:Standard

Duration: 6 monthscontract

Roles & Responsibilities:

  • Analyze System issues participate in RootCause Analysis and actively participate in decision for issuesprioritization.
  • Resolve the incidents andtickets assigned to the team. Interact with users to resolve theissues.
  • Monitor the various jobs in EOD andBOD and perform sanity and monitor the transaction processingcutoff times.
  • Monitor the alerts and escalateand resolve alerts raised by the tools.
  • Support Infrastructure patching and manage theschedule.
  • Candidate should be able to performdeployment Measure impacts gather issue Information and Coordinatewith vendor on Issues/ Defect Resolution.
  • Support all testing phases and relevant documents(Strategy Scenarios Test Data) SIT Regressions Performance tuningand integrations.
  • Should manage and TrackSystem Performance Participate technically and functionally inprocess optimization.
  • Should be able tounderstand Business requirements and translate this to vendorspecific documents.
  • Coordinate producttraining for Business & Operations users.

Required Skills:

Exp810 years relevant

  • Mandatory skillsOraclebanking Trade Finance OBTF Oracle Banking Payments Oracle BankingDigital OBDX.
  • Technology Analyst in BankingTechnology with good knowledge of Java Microservices Database andgood domain knowledge of Corporate banking or similar bankingplatform.
  • Conversant with ITIL best practiceshaving worked on Incident Management for technologyapplication.
Desired Skills Subject Matter expertin Trade Finance #SupportManager#OBTF #OBDX #OracleBankingPayments #TradeSystems #TradingSystems
Key Skills
Computer Hardware,Inventory Control,Developmental DisabilitiesExperience,Management Experience,Mobile Devices,Remote AccessSoftware,Team Management,Operating Systems,SupervisingExperience,Technical Support,Phone Etiquette,ApplicationSupport
Employment Type : FullTime
Experience: years
Vacancy: 1

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