Florist Sales Person
Found in: Talent AE A C2 - 1 week ago
- Objective:Deliver outstanding customer service to ensure high levels ofcustomersatisfaction.
- Measures:Customer feedback scores repeat customer rate resolution ofcomplaints and customer service awards orrecognitions.
- Objective:Achieve or exceed sales targets through effective sales techniquesand customerengagement.
- Measures:Total sales revenue sales growth percentage achievement ofindividual sales targets and upselling/crosssellingrates.
- Objective:Create visually appealing and highquality floral arrangements thatmeet or exceed customerexpectations.
- Measures:Customer satisfaction with custom orders feedback on creativity anddesign and adherence to floral design trends andstandards.
- Objective:Maintain a high level of knowledge about flowers plants and relatedproducts to provide expert advice and recommendations tocustomers.
- Measures:Accuracy and comprehensiveness of information provided to customersparticipation in training sessions and certifications orrecognitions received.
- Objective:Efficiently manage inventory to ensure availability of freshflowers and supplies while minimizingwaste.
- Measures:Inventory turnover rates levels of stockouts or overstocksituations and wastagerates.
- Objective:Ensure accurate and timely fulfillment of orders includingpreparation packaging anddelivery.
- Measures:Ontime delivery rate accuracy of order fulfillment and customerfeedback on deliveryservice.
- Objective:Actively participate in marketing and promotional activities toattract new customers and retain existingones.
- Measures:Engagement rates for promotional activities contribution to socialmedia presence and participation in community events orpartnerships.
- Objective:Collaborate effectively with team members to ensure a cohesive andproductive workenvironment.
- Measures:Peer feedback participation in team meetings and projects anddemonstration of positive teamworkbehaviors.
RequirementsCustomerService andSales
- GreetingCustomers: Providing a warm welcome to customers enteringthe shop.
- UnderstandingNeeds: Listening to and understanding the customers needsfor specific occasions orpurposes.
- Providing Adviceand Recommendations: Offering expert advice on flowerselection arrangement styles and care tips based on the customersneeds and budget.
- HandlingOrders: Taking detailed orders for custom arrangementsincluding preferences for specific flowers colors andbudget.
- SalesTransactions: Completing sales transactions processingpayments and arranging for deliveries orpickups.
- CreatingArrangements: Designing and preparing floral arrangementsaccording to customer orders or for general sale including bouquetswreaths and special occasionarrangements.
- CustomizingOrders: Tailoring floral designs to meet specificcustomer requests themes orevents.
- DisplayingMerchandise: Setting up attractive displays of flowersand plants within the store to enticecustomers.
- OrderingSupplies: Managing inventory levels and ordering flowersplants and florist supplies asneeded.
- ReceivingDeliveries: Checking and processing incoming shipments offlowers and supplies ensuring quality andquantity.
- FlowerCare: Ensuring all flowers and plants are properly caredfor including cutting stems watering and maintaining appropriatestorage conditions to maximize freshness andlifespan.
- MaintainingRecords: Keeping accurate records of sales orders andinventorylevels.
- SchedulingDeliveries: Organizing delivery schedules for orders toensure timely and accurate delivery tocustomers.
- HandlingComplaints: Addressing and resolving any customercomplaints or issues related to orders orservice.
- PromotingProducts: Engaging in marketing efforts to promote theflower shop s products and services which may include social mediapromotion email marketing or participating in localevents.
- Building CustomerRelationships: Encouraging repeat business by developingpositive relationships with customers offering excellent serviceand following up onsatisfaction.
- StayingInformed: Keeping up with trends in floral design newflower varieties and industry bestpractices.
- Adapting toSeasons and Holidays: Preparing for seasonal fluctuationsand holiday demands with appropriate stock and designofferings.
Customer Service and Sales Greeting Customers: Providing a warmwelcome to customers entering the shop. Understanding Needs:Listening to and understanding the customers' needs for specificoccasions or purposes. Providing Advice and Recommendations:Offering expert advice on flower selection, arrangement styles, andcare tips based on the customer's needs and budget. HandlingOrders: Taking detailed orders for custom arrangements, includingpreferences for specific flowers, colors, and budget. SalesTransactions: Completing sales transactions, processing payments,and arranging for deliveries or pickups. Floral Design andArrangement Creating Arrangements: Designing and preparing floralarrangements according to customer orders or for general sale,including bouquets, wreaths, and special occasion arrangements.Customizing Orders: Tailoring floral designs to meet specificcustomer requests, themes, or events. Displaying Merchandise:Setting up attractive displays of flowers and plants within thestore to entice customers. Inventory and Supply Management OrderingSupplies: Managing inventory levels and ordering flowers, plants,and florist supplies as needed. Receiving Deliveries: Checking andprocessing incoming shipments of flowers and supplies, ensuringquality and quantity. Flower Care: Ensuring all flowers and plantsare properly cared for, including cutting stems, watering, andmaintaining appropriate storage conditions to maximize freshnessand lifespan. Administrative Tasks Maintaining Records: Keepingaccurate records of sales, orders, and inventory levels. SchedulingDeliveries: Organizing delivery schedules for orders to ensuretimely and accurate delivery to customers. Handling Complaints:Addressing and resolving any customer complaints or issues relatedto orders or service. Marketing and Promotion Promoting Products:Engaging in marketing efforts to promote the flower shop s productsand services, which may include social media promotion, emailmarketing, or participating in local events. Building CustomerRelationships: Encouraging repeat business by developing positiverelationships with customers, offering excellent service, andfollowing up on satisfaction. Continuous Learning and AdaptationStaying Informed: Keeping up with trends in floral design, newflower varieties, and industry best practices. Adapting to Seasonsand Holidays: Preparing for seasonal fluctuations and holidaydemands with appropriate stock and design offerings.
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