Customer Experience Manager

3 weeks ago


Dubai, United Arab Emirates Sundus Full time

Oversee and manage overall customer experience section and its improvement initiatives . Ensure the sectional activities, related to experience design and enablement, customer care, happiness culture and measurement & reporting, are timely and effective. Ensure compliance of customer experience against predefined happiness standards

Experience & Qualification

  • A degree in Business Administration, Customer Service Management or equivalent
  • Min 8 years’ experience preferably working in the Aviation customer service industry.
  • Advanced communication skills.

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