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Guest Experience Specialist

4 months ago

Ras AlKhaimah, United Arab Emirates GlobWorks Full time

Rixos Al Mairid anawardwinning family beach resort on the stunning Al Marjan Islandis seeking a dedicated Guest Relation Agent. In this role you willbe the face of the hotel ensuring that each guest has apersonalized and memorable experience from arrival to departure.Responsibilities include greeting guests addressing inquiries andrequests providing information about hotel services and the localarea and handling any issues to ensure guest satisfaction. Yourrole is pivotal in creating a welcoming atmosphere that reflectsthe exceptional standards of Rixoshospitality.



RequirementsRequirements:
  • LanguageProficiency: Fluent in Englishand Russian. Proficiency in additional languages like GermanItalian or French is a plus with a language allowanceprovided.
  • Experience:Previous experience in guest relations front desk or a similar rolein a luxury hotel setting is highlypreferred.
  • Skills:Strong communication skills problemsolving abilities and acustomercentric approach are essential. Must be able to workefficiently underpressure.
  • PersonalAttributes: Professionalapproachable and able to deliver a warm and engaging guestexperience.


BenefitsBenefits:
  • Compensation:2400 AED Basic Salary 400 AED Service Charge 250 AED LanguageAllowance (for Russian German Italian orFrench).
  • Accommodation:Shared accommodation (2 pax in 1 room) provided by thehotel.
  • Meals:Duty mealsprovided.
  • AdditionalPerks:
    • Comprehensiveinsurancecoverage.
    • Returnflight tickets and employmentvisa.
    • Uniformprovided by thehotel.
    • Transportationto and fromaccommodation.
    • 30days of paid annualleave.
    • Extensivetraining and career development opportunities within the Rixos andAccor Groupnetwork.

ImportantNote: GlobWorks HospitalityRecruitment Agency is the official recruitment partner of RixosHotels and our recruitment services are entirely free of charge forallapplicants.



Language Proficiency: Fluent in English and Russian. Proficiency inadditional languages like German, Italian, or French is a plus,with a language allowance provided. Experience: Previous experiencein guest relations, front desk, or a similar role in a luxury hotelsetting is highly preferred. Skills: Strong communication skills,problem-solving abilities, and a customer-centric approach areessential. Must be able to work efficiently under pressure.Personal Attributes: Professional, approachable, and able todeliver a warm and engaging guest experience.